Future Tech Jobs Future Tech Jobs

Data Analyst (Contact Centre)

Mortgage Advice Bureau
Derby, Derbyshire, DE1 3AE, United Kingdom
Yesterday
£45,000 pa

Salary

£45,000 pa

Job Type
Permanent
Work Pattern
Full-time
Work Location
Hybrid
Seniority
Mid
Education
Degree
Posted
22 May 2026 (Yesterday)

Benefits

Private Medical Insurance (Vitality) 25 days annual leave (increasing to 28 with service) plus your birthday off Matched pension contribution (L&G) Share save scheme (Equinity) Retail discounts Free entertainment tickets
Share
Save job
Create job alert

Data Analyst (Contact Centre)

Permanent, Full-time (37.5 hours, Monday–Friday)

Hybrid working – 3 days in the office, 2 from home

Department: Customer Acquisition

Up to £45,000 depending on experience, plus benefits

The role

We’re looking for a commercially astute Analyst to join our Contact Centre team, where you'll turn data into insight, and insight into action.

This is a high-impact role where you’ll act as the go-to expert for contact centre data, reporting and performance. From campaign performance through to board-level reporting, you’ll bring clarity to the numbers, supporting the Head of Contact Centre to tell the story behind conversions, appointments and ultimately ROI.

You’ll work closely with stakeholders across the business, as well as our Appointed Representative (AR) businesses within our network, enabling data-led decision making at every level, from agent conversations through to strategic outcomes.

If you enjoy translating complex data into meaningful insight, influencing performance,and shaping how a commercial function operates, this role offers plenty of opportunity to make your mark.

What you’ll be doing

Analyse and curate contact centre data to deliver clear, actionable insights

Track the full customer journey, from appointments booked through to conversion and commercial outcomes (ROI)

Translate complex datasets into compelling narratives tailored to different audiences, from operational teams to senior stakeholders

Set up, manage and optimise outbound campaigns within the dialler system (RingCentral)

Monitor campaign effectiveness and recommend improvements to maximise conversions

Ensure data integrity, campaign accuracy and effective deployment

Act as the subject matter expert for telephony data and systems

Lead the rollout and optimisation of RingCentral dashboards for Appointed Representatives (ARs)

Drive improvements in data usage, reporting capability and performance outcomes

Champion best practice in data governance, accuracy and insight

About you

You’re naturally curious, commercially minded and confident working with stakeholders at all levels. You enjoy telling the story behind the data and influencing what happens next.

Essential skills & experience

Experience in Data and/or MI Analysis, or similar roles

Strong reporting and data analysis capability, ideally within a contact centre or sales environment

Proven ability to translate data into insight and business recommendations

Experience working with large datasets with high attention to detail

Strong stakeholder engagement and communication skills

Commercial awareness, with the ability to link data to business outcomes and ROI

Desirable

Experience with dialler/telephony systems (e.g. RingCentral)

Exposure to outbound sales or appointment-setting environments

Familiarity with AI or speech analytics tools in contact centres

Experience supporting dashboards and performance reporting roll outs/implementation

🤝 Recruitment Process

1st stage: Introductory call with our Group TA Manager

2nd stage: In-person interview with our Leadership team hiring the role

What’s In It For You?

💸 Private Medical Insurance (Vitality), 25 days annual leave (increasing to 28 with service) plus your birthday off, matched pension contribution (L&G), share save scheme (Equinity), retail discounts, free entertainment tickets, plus much more!

⏰ Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager)

📚 A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career

🤝 A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work

Everyone is Welcome

At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us.

We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. If you’d like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact .

Use of AI

We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It’s important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self.

Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place.

#LI-HB1

Related Jobs

View all jobs

Data Analyst

Rise Technical Recruitment London, United Kingdom
£43,000 – £43,200 pa Contract

Data Analyst

Greencore Osberton, Nottinghamshire, United Kingdom
On-site

Data Analyst (Contact Centre)

Mortgage Advice Bureau Derby, Derbyshire, DE1 3AE, United Kingdom
£45,000 pa Hybrid

Data Analyst Business System Analyst

Randstad Technologies Recruitment London, City And County Of the City Of London, United Kingdom
£60,000 – £70,000 pa Hybrid

Data Analyst (Power BI SQL Azure | Data Transformation)

Avanti Recruitment East Barnet, London, EN4 8TB, United Kingdom
£65,000 pa Hybrid

Data Insight Analyst

4Recruitment Services Lambeth, London, SE1 7JW, United Kingdom
£34 ph On-site

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Products

Where to Advertise Data Science Jobs in the UK (2026 Guide)

Where to advertise data science jobs UK in 2026: the specialist boards, communities and channels that actually reach senior and lead data science talent. Data science spans a broad and often misunderstood spectrum — from statistical modelling and experimental design through to machine learning engineering, product analytics and AI research. The strongest candidates identify firmly with specific subdisciplines and are frustrated by adverts that conflate data scientist with data analyst, business intelligence developer or machine learning engineer. General job boards produce high application volumes for data roles but consistently fail to match specialist data science profiles with the right opportunities. This guide, published by DataScienceJobs.co.uk, covers where to advertise data science roles in the UK in 2026, how the main platforms compare, what employers should expect to pay, and what the data says about hiring across different role types.

Jobs

Data Science Jobs UK 2026: What to Expect Over the Next 3 Years

Data Science Jobs UK 2026: roles, salaries and the trends shaping UK data science hiring over the next three years — from MLE crossover to GenAI workflows. Data science has spent the past decade being described as the sexiest job of the twenty-first century. By 2026, the reality is both more nuanced and more interesting than that label ever suggested. The discipline has matured, fragmented, deepened, and in some respects reinvented itself — and the jobs market has changed with it in ways that create genuine opportunity for those who understand what employers actually want, and genuine difficulty for those still operating on assumptions formed five years ago. The data science jobs market of 2026 is not simply a larger version of what it was three years ago. The generalist data scientist — equally comfortable wrangling data, building models, and presenting insights to the board — is giving way to a more specialised landscape where employers know exactly what problem they are trying to solve and are looking for candidates with the specific depth to solve it. Machine learning engineering, causal inference, experimentation, AI product development, and domain-specific applied science have all emerged as distinct career tracks within what was previously a single, loosely defined profession. At the same time, the arrival of large language models and the broader AI capability wave has both threatened and created data science roles in equal measure. Some of the work that junior data scientists spent their early careers doing — data cleaning, exploratory analysis, basic model building — is being partially automated by AI tooling. But the demand for practitioners who can evaluate AI systems rigorously, apply statistical thinking to complex business problems, and build the data foundations on which AI depends has grown considerably. The candidates who will thrive over the next three years are those who understand where the discipline is heading — which specialisms are attracting the most investment, which technologies are reshaping what data scientists are expected to build and know, and how to position a data science career that will remain valuable as the field continues to evolve around them. This article breaks down what the UK data science jobs market is likely to look like through to 2028 — covering the titles emerging right now, the technologies driving employer demand, the skills that will matter most, and how to position your career ahead of the curve.

Jobs

New Data Science Employers to Watch in 2026: UK and International Companies Leading Analytics and AI Innovation

New Data Science Employers to Watch in 2026: a UK and international shortlist of analytics and AI companies hiring data scientists, ML engineers and analysts. Data science has emerged as one of the most transformative forces across industries, turning raw information into actionable insights, predictive models, and AI-powered solutions. In 2026, the UK is witnessing a surge in organisations where data science is not just a support function but the core of their products and services. For professionals exploring opportunities on www.DataScience-Jobs.co.uk , identifying these employers early can provide a competitive advantage in a market with high demand for advanced analytics and machine learning expertise. This article highlights new and high-growth data science employers to watch in 2026, focusing on UK startups, scale-ups, and global firms expanding their data science operations locally. All of the companies included have recently raised investment, won high-profile contracts, or significantly scaled their analytics teams.

🍪 Basic, anonymous analytics (aggregate counts only, never shared) are always on. Accept to also enable third-party tools — Google Analytics, Microsoft Clarity, Mixpanel, Leadfeeder — which help us match you with relevant Data Science roles. We never sell your data or use it for cross-site advertising. See our Cookie Policy.