Data Analyst

Data Analyst: Global Customer Success (10-Month Contract)

Are you an 8+ year Data Analyst ready to drive global customer success for an industry leader in financial software?

We're looking for a highly motivated Data Analyst to join the Global Customer Success Data Science Team in London, UK. This is a critical 10-month contract role focused on establishing reliable data foundations and enabling actionable insights across multiple international markets.

What You'll Do:

Build the Foundation: Collaborate on data pipelines, improve integrity, and establish metric definitions tailored for non-US markets.
Automate & Visualize: Create scalable, user-friendly dashboards to track core KPIs (tNPS, AHT, repeat contacts) and automate recurring reports.
Influence Strategy: Conduct deep-dive analysis (root cause, operational inefficiency) and translate findings into compelling narratives that directly improve the customer journey.
Experiment: Support A/B testing and digital experience evaluations by analyzing performance and quantifying business impact.What You'll Bring:

8+ years in Data Analytics/Science.
Expertise in SQL and dashboarding tools (Tableau/Qlik).
Familiarity with big data tools (Snowflake, Databricks) and ETL.
Experience with A/B testing and Python/R is preferred.Contract Details:

Location: London, UK
Duration: 10 Months
Rate: Up to £277 (Umbrella)Ready to turn global data into customer delight? Apply today! or please share your updated CV to sai saranya gummadi @ randstad digital .com

Randstad Technologies is acting as an Employment Business in relation to this vacancy