D365 Business Central Operations Lead

D365 Business Central Operations Lead/Manchester/Hybrid - 3 days per week in office/£50,000-£60,000 Depending on Experience

The Role

We are recruiting a Business Central Operations Lead to own the day‑to‑day operational use of Microsoft Dynamics 365 Business Central. This is a business‑facing role focused on user support, transactional accuracy, process discipline, and system adoption, ensuring Business Central operates as a reliable system of record across the organisation.

You will work closely with the Business Central system owner and external partners, acting as the bridge between system design and real‑world operational execution. This role is critical to embedding consistent ways of working, improving data quality, and preventing recurring errors through root‑cause resolution and behavioural change.

Key Responsibilities

Act as the primary internal contact for Business Central support and usage

Provide first‑line support for users across multiple business functions

Investigate and resolve posting errors, stock discrepancies, and transactional issues

Monitor data quality and transactional accuracy, reducing manual fixes and rework

Enforce consistent system usage and agreed business processes

Perform root‑cause analysis and prevent repeat issues through training and process change

Support master data governance in collaboration with the Business Central Lead

Deliver user training, onboarding, and refresher sessions

Create and maintain SOPs, process maps, and user documentation

Support rollout and adoption of ERP enhancements and process changes

Coordinate with third‑party support partners where required

What We're Looking For

Essential:

Hands‑on experience using Microsoft Dynamics 365 Business Central in a live environment

Experience supporting ERP users across operations, finance, or supply chain teams

Strong understanding of inventory, warehousing, and transactional processes

Proven ability to troubleshoot system and posting issues

Confident communicator able to influence and guide non‑technical usersDesirable:

Background in FMCG, manufacturing, or supply chain environments

Experience supporting ERP rollouts or system upgrades

Exposure to data governance or master data processes

Personal Attributes

Detail‑driven, practical, and solutions‑focused

Comfortable challenging poor process and incorrect system usage

Strong sense of ownership and accountability

Able to balance user support with firm process enforcement

Thrives in a fast‑paced, operational environment

Why Apply?

This role offers the opportunity to play a key operational leadership role in how Business Central is used day to day, with real influence over data quality, system adoption, and business performance.

D365 Business Central Operations Lead/Manchester/Hybrid - 3 days per week in office/£50,000-£60,000 Depending on Experience