Customer Analytics Manager

Customer Analytics Manager (12-Month FTC)

London - Hybrid, 2 days per week

Up to £70,000 + Benefits

This is an exciting opportunity for a Customer Analytics Manager to take ownership of a well-established customer analytics function within a major consumer-focused organisation. You'll play a key role in shaping how customer insight influences business strategy, partnering with senior stakeholders to drive customer growth, retention, and commercial performance. As a maternity cover position, this role offers significant visibility and the chance to make an immediate impact.

The Company

They are a well-known consumer brand with a significant multi-channel presence and a large, engaged customer base. Customer insight sits at the heart of their decision-making, and they have invested heavily in developing a sophisticated analytics capability across customer, marketing, data, and AI functions.

Their analytics team has successfully embedded customer-led decision-making across the wider business, helping stakeholders better understand customer behaviour and make more informed commercial decisions. You'll join a collaborative, insight-driven environment where analytics plays a central role in business strategy.

The Role

As Customer Analytics Manager, you will lead the customer analytics agenda and deliver strategic insight across the customer lifecycle.

Key responsibilities include:

• Owning customer analytics projects across retention, loyalty, profitability, and customer lifetime value.
• Delivering customer reporting, insight packs, and deep-dive analysis for senior stakeholders.
• Developing customer segmentation and profiling frameworks to identify behavioural trends, opportunities, and risks.
• Applying advanced analytical techniques including clustering, predictive modelling, regression analysis, and campaign measurement.
• Translating complex analysis into clear, commercially actionable recommendations.
• Acting as a trusted analytics partner across multiple business functions.
• Supporting and influencing strategic decisions through customer-focused insight.
• Contributing to the ongoing development of customer analytics methodologies and best practices.

Your Skills & Experience

To be successful in this Customer Analytics Manager role, you will have:

• Strong commercial experience in customer analytics, customer insight, or customer strategy.
• Advanced SQL skills and experience with data visualisation tools.
• Experience delivering customer segmentation, clustering, predictive modelling, and regression analysis projects.
• Strong understanding of customer behaviour, retention, loyalty, and lifetime value metrics.
• The ability to communicate complex analytical findings to non-technical stakeholders.
• Experience influencing senior stakeholders and driving data-led decision-making.
• Exposure to team leadership, mentoring, or line management would be advantageous.

• Experience using analytical tools such as SQL, Python, or similar analytics technologies is beneficial.

What They Offer

• Opportunity to lead high-impact customer analytics projects.
• Exposure to senior stakeholders across multiple business functions.
• Collaborative analytics environment with strong investment in data and insight capabilities.

• The chance to further develop leadership and strategic analytics expertise.

How to Apply

If you're a customer analytics professional looking for a highly visible role where you can shape customer strategy and influence key business decisions, apply today to discuss this opportunity in more detail.