Collections Data Analyst

Working as a Collections Data Analyst, this role is pivotal in shaping and optimising collections strategies by driving key strategic initiatives that enhance performance, reduce operational costs, and minimise bad debt exposure. As a dynamic contributor, you will deliver actionable insights through data analysis, enabling the design of impactful strategies that align with business goals. With a strong focus on collaboration, you will work closely with the wider collections team, stakeholders and cross‑functional teams, acting as a trusted advisor and technical expert.

The UK’s fastest broadband network. The nation’s best‑loved mobile brand. And, one of the UK’s biggest companies too. We put our customers first, making life simpler, smoother, and more joyful.

We’re a flexible‑first organisation. To support meaningful collaboration we ask everyone to spend at least eight days each month connecting in person, whether in office, cross‑functional projects or away days.

Virgin Media O2 is an equal opportunities employer and we work hard to remove bias and barriers for our people and candidates.

• 
  
• Previous experience in a data analyst or similar role.
  
• Strong proficiency in Google Cloud Platform BigQuery SQL (essential).
  
• Experience creating dashboards and visualisations in Tableau (essential).
  
• Strong analytical mindset with the ability to turn data into actionable insights; highly numerate and able to answer business‑based questions.
  
• Excellent communication and presentation skills, ability to communicate findings clearly to non‑technical stakeholders.
  

• 
  
• Deliver detailed analysis to provide insights into collections performance, key KPIs, and strategic impact.
  
• Create and maintain dashboards and reports for a range of stakeholders.
  
• Generate data‑driven insight enabling the design and evolution of effective strategies to optimise the collection function.
  
• Identify and implement operational improvements within collections to reduce OPEX, boost cash collections, and minimise bad debt exposure.
  
• Collaborate with data democratisation teams, understanding new data streams and tools to align with data use across the business.
  

Working at Virgin Media O2 offers a comprehensive reward package bursting with benefits and extras, designed to support you and your loved ones.

If we feel like a place where you can belong, we’re excited to learn more about you and your experience.

Once you submit an application, the next steps will likely include a competency‑based assessment. We may bring the closing date forward, so apply early. If offered a position, it will be conditional upon background checks.

Please let us know if you require any adjustments to support the recruitment process.