Client Service Executive

Client Service Executive

To support client service delivery while helping GB Retail identify, develop and embed practical technology improvements across day-to-day operations.
The Role

Client Service

* Support renewal activity and placement coordination.
* Work with account teams and internal stakeholders to deliver client service activity.
* Manage day-to-day client servicing queries as appropriate.
* Support documentation, process tracking and follow-up activity.
* Build understanding of WTW processes, systems and governance.
* Work with a team through a renewal cycle to develop practical operational credibility.
* Identify opportunities to improve efficiency, consistency and colleague experience.

AI enablement and business improvement

* Work with colleagues to identify AI use cases linked to real business challenges.
* Support the practical adoption of AI tools currently available to the business.
* Develop guidance and examples to support day-to-day use.
* Deliver training, demonstrations and socialisation sessions.
* Gather feedback from teams and refine tools based on user experience.
* Track benefits, including adoption, time saving and improved consistency

What you'll bring

Essential

• Commercial insurance broking or client service experience.
• Strong understanding of renewal and client servicing processes.
• Ability to work credibly with client-facing teams.
• Strong stakeholder management skills.
• Clear communication and training capability.
• Proven track record of AI enablement, digital tools and business improvement.
• Experience supporting AI or digital adoption.
• Ability to translate business problems into practical requirements.
• Organised, proactive and comfortable working across multiple priorities.