Business Intelligence Analyst

Ready to turn raw data into real-world impact? Want to build dashboards that leaders actually use? Looking for a role where your analytical thinking can shape strategy and improve performance from day one?

We are currently looking for a Business Intelligence Analyst to join our busy team and help transform information into smarter, faster decisions across the business.

Hours of Work: Full time

Business Intelligence Analyst Duties: You will extract, analyse and visualise data from multiple sources, creating clear reports and interactive dashboards that support both strategic and operational decision making. You’ll identify trends and opportunities to improve business performance, ensure outputs are accurate and reliable, and translate stakeholder needs into practical, data-led solutions.

Key Responsibilities

Data Analysis & Reporting

Analyse large datasets to identify trends, patterns, and business opportunities.

Develop and maintain regular and ad-hoc reports to support operational and strategic decision-making.

Interpret complex data and present findings in a clear and actionable format.

Dashboard Development

Design, develop, and maintain interactive dashboards using SSRS, Power BI & Excel

Create visualisations that enable stakeholders to understand performance and make informed decisions.

Ensure reports are accurate, reliable, and aligned with business requirements.

Database & Data Management

Write, optimise, and maintain SQL queries, views, and stored procedures.

Extract, transform, and validate data from multiple systems and databases.

Support data quality initiatives and identify opportunities to improve data integrity.

Stakeholder Engagement

Work closely with operational teams, management, and senior leaders to understand reporting and analytical requirements.

Translate business requirements into technical solutions.

Present findings and recommendations to both technical and non-technical audiences.

Continuous Improvement

Identify opportunities to automate reporting and improve efficiency.

Support the implementation of data governance and best practice reporting standards.

Contribute to the development of the organisation’s BI and analytics strategy.

Skills & Experience

Technical Skills

Advanced SQL skills, including complex queries, joins, CTEs, window functions, and performance optimisation.

Experience of SSRS (SQL Servier Reporting Services)

Analytical Skills

Strong problem-solving and analytical abilities.

Ability to identify trends and convert data into actionable insights.

Experience producing management information and performance reporting.

Communication Skills

Excellent written and verbal communication.

Ability to explain technical concepts to non-technical stakeholders.

Strong stakeholder management and relationship-building skills.

Desirable Skills

Experience using Power BI, including:

Data modelling

DAX measures and calculations

Power Query

Dashboard and report development

Advanced Microsoft Excel skills, including:

Pivot Tables

Power Query

Advanced formula

Data analysis and visualisation

Experience working with relational databases and large datasets.

Experience with data warehousing and ETL processes.

Knowledge of Python, R, VBA, C# or other analytics tools.

Experience with cloud platforms such as Microsoft Azure.

Understanding of data governance and data quality frameworks.

Experience in a contact centre, tolling, or operational environment