Staff Product Manager, FTC (10 months)

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Product Management at Deliveroo takes many forms and involves many facets. We’re a consumer-facing brand, with websites and mobile apps that help customers find great quality food which can be brought to them to satisfy their needs any time day or night. We’re a logistics company, directing a fleet of drivers around major cities across the globe using a dedicated native app. We’re a partner to restaurants, who see us as a way to unlock access to new customers and thus maximise the revenue of their existing business. And we’re a home for numerous internal teams building internally facing tools for customer care, finance, and others, to keep the operation running effectively.

Life as a product manager can mean working in any or all of these areas to deliver value to customers, drivers, and restaurants. Day to day, you’ll tackle new, interesting business problems and find innovative, creative ways to solve them. We’re seeking brilliant and motivated Product Managers to help us keep moving things forward.

Mission

Trust is Deliveroo’s dedicated group focused on protecting customer accounts and tackling fraud and abuse across our marketplace. We are a cross-discipline group of software engineers, data scientists, machine learning engineers, designers, and product managers, working in close partnership with operations, compliance, and care functions. Our vision is to create a safe, frictionless experience for genuine users while protecting consumers, riders, partners, and our business from abusive and fraudulent activity.

We are seeking a staff product manager for this domain to play an integral role in achieving our company’s growth plans.

What you’ll be doing

• Setting product strategy for Trust and translating this into technical roadmaps.
• Accountability for executing on your roadmap to deliver measured value to the business; confidently and independently orchestrating a cross-functional team of engineers, data scientists, machine learning engineers, and designers.
• Be a thought-leader on fraud and abuse across Deliveroo.
• Independently manage internal stakeholder communication across all levels of the business to drive a consensus on approach across the business.

The Trust group works to build trust and keep bad actors out of all sides of our marketplace: consumers, riders, and partners. Here are some of the areas that you could be responsible for:

• Customer account security.
• Compensation abuse.
• Marketing abuse.
• Prediction and detection algorithms/ML.
• Infrastructure and tooling across the above mix (automated decisioning, agent tooling, data labeling, false positive identification).

Requirements

• Extensive, proven success as a user-focused Product Manager.
• Highly analytical and can collaborate effectively with Data Scientists to define new measurement frameworks, make data-led decisions, and navigate multi-sided trade-offs.
• Highly detail-oriented and thrive in an environment where impact and velocity of execution are paramount.
• Track record for defining the strategy to tackle ambiguous problem spaces and for building teams from the ground up to execute on your plans.
• Excellent communication, storytelling, and relationship management skills.
• Demonstrated ability to own projects, be data-driven, and influence across all levels of an organization.
• Experience working in a global, consumer business with geographically distributed teams.

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Diversity

At Deliveroo, we know that people are the heart of the business and we prioritize their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

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Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location.
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus, or relocation support.
• Up to 5% matched pension contributions.

Equity

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success.

Food

• Free Deliveroo Plus: free delivery and access to special offers.
• Team lunches from the best local restaurants.

Time away

• 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo.
• One day of paid leave per year to volunteer with a registered charity.

Health & Wellbeing

• Funded single cover healthcare on our core plan, with the option to add family members at own cost.
• On-site gym (HQ), discounted external gym membership.
• Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass.
• Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments.
• Life assurance.

Work Life

• Maternity, paternity, and shared parental leave, eligible from day one of employment.
• Excellent kit to enable working from home and a parent-friendly working culture.
• Access to free mortgage advice.
• Cycle to Work Scheme or Season Ticket Loans, depending on how you wish to travel.
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content.
• Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons, and in-office yoga sessions.

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