Software Support Analyst - Hull

Kingston upon Hull

1 week ago

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Software Support Analyst (Hybrid) - £25,000 per annum - Hull

Principal IT are proud to be supporting a well know digital services provider in Hull that are looking for a software support analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who thrives in a fast-paced environment, loves troubleshooting, and has a passion for IT that extends beyond the screen.

Key Responsibilities:

Desktop support assistance and internal support
Responsible for technical set up of internal software products
Highlight potential sales opportunities within client's environment
Talking to clients through a series of actions, either face to face, over the telephone, emails, ticketing system and recording all actions.
Identification & qualification of issues
Taking ownership and resolving queries or escalation to other team members and/or supplier to work together on issue.
Responding within agreed time limits, rapidly establishing a good working relationship with customers and other professionals.
Identify when a solution needs to be charged and escalate accordingly, complete required documentation where necessary.Essential Skills:

Experience of dealing with customers in a support environment
Strong fault-finding techniques
Basic understanding of scripting languages (SQL/VisualBasic/Javascript)
Basic understanding of the project lifecycle
Experience working with ticketing systems
Flexible, self-motivated, and ambitious. Experience in any of the following software products would also be beneficial:Document Management

Intelligent Capture

Electronic Forms

Robotic Process Automation

Output Management

Business Intelligence

The Package:

If successful our client is offering a salary of £25,000, favorable holiday allowance, company contributed pension scheme and many more

How to Apply:

If you are interested in hearing more about this software support analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.

INDGH

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