IT Operations Analyst

We're recruiting for a IT Operations Analyst based in Birmingham. Our client specializes in enterprise software solutions for the maritime industry. You'll join a skilled team delivering web applications, integration platforms, and data consultancy to global shipping organizations.

The role centres on managing a new data sharing platform that will be used by shipping companies worldwide. You'll oversee day-to-day operations, handle client queries, and work closely with various teams to ensure platform success.

Ideal for an experienced professional with 2-3+ years in a technical / operational role, looking to take ownership of a growing platform in an entrepreneurial environment.

Key skills:

• Excellent written and verbal communication
  
  
• Deep technical understanding capabilities
  
  
• Strong problem-solving abilities
  
  
• Exceptional time management
  
  
• Client relationship management
  
  
• Platform operations expertise
  
  
• Professional attitude and stakeholder management
  
  
• Training delivery capabilities
  
  
• Multi-tasking proficiency
  
  
• Results-driven mindset
  
  Beneficial experience:
  
  
• Software product environment background
  
  
• Maritime or technical industry exposure
  
  
• Enterprise support systems (ticketing platforms)
  
  
• API integration management
  
  
• Data integrity and compliance experience
  
  The company offers excellent career progression and a culture that encourages involvement in various aspects of the business
  
  Benefits including 30 days' holiday + bank holidays, pension scheme, healthcare assistance, death in service, hybrid working with 2 days per week in modern Longbridge offices (excellent transport links and parking available).
  
  Successful applicants will be invited to an initial teams interview, followed by a formal face-to-face interview including a practical assessment