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ServiceNow ITOM & Service Mapping Consultant

London
1 week ago
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ServiceNow ITOM & Service Mapping Consultant
📍 Hybrid – Zurich, Switzerland (2-3 days onsite per week)
💼 Contract | ⏳ 6 Months | 💷 Outside IR35

Chapman Tate Associates are working with a leading global organisation to deliver a key piece of their digital transformation roadmap. We are seeking a highly skilled ServiceNow ITOM & Service Mapping Consultant to drive the design, implementation, and optimisation of ITOM modules, with a strong focus on Service Mapping and Discovery.

âś… Key Responsibilities:

  • Lead the deployment and enhancement of ServiceNow ITOM, particularly Discovery, Service Mapping, and CMDB.

  • Work closely with infrastructure and application teams to identify critical business services and map them accurately in ServiceNow.

  • Ensure data quality, CMDB health, and dependency mapping are maintained to support broader ITSM and operational goals.

  • Design and implement automation workflows aligned with ITOM best practices.

  • Support integration with other tools and technologies within the IT ecosystem.

    đź”§ Skills & Experience Required:

  • Strong experience delivering ServiceNow ITOM solutions, with a particular focus on Service Mapping.

  • Deep knowledge of CMDB architecture and best practices for configuration and population.

  • Hands-on experience with Discovery probes/sensors and troubleshooting.

  • Strong stakeholder engagement skills in complex, enterprise-scale environments.

  • Previous experience working on international/hybrid projects preferred.

    đź’ˇ Bonus Skills:

  • ServiceNow certifications (e.g., CIS–ITOM, CSA).

  • Exposure to cloud and hybrid infrastructure (AWS, Azure, on-prem).

  • Fluent in English; German is a plus.

    If you're a ServiceNow expert ready to make a real impact on a mission-critical platform, we want to hear from you

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