Service Engineer

London
1 week ago
Applications closed

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SERVICE ENGINEERS - c£234 Per day- London - INSIDE IR35 – CTC)

London - 5 days pw/k on-site

Service Engineers are required to join a busy client

The Role:

The Service Engineer provide a key role within the Live Services directorate. They provide high quality customer advice and technical support via telephone, email and in person, plus coaching and floor-walking.

strong coaching and advisory skills with excellent business and technical skills, delivering customer advice and technical support service.

Technical Proficiencies

Microsoft Windows

Apple Mac/iPad/iOS experience

Microsoft Office 365

Key Responsibilities

Provides excellent, professional, frontline customer service through the provision of ICT advice and support, Via phone, email and tickets through the Support Desk and In person in the drop-in centres

understand customers’ issues and needs within the context of the business and provides the most appropriate advice and support to customers on ICT matters.

Proactively provides advice and information on ICT services relevant to customers’ business areas, to enable them to gain enhanced benefits from their ICT; explains technical information to users in non-technical terms.

Provides floor-walking, coaching and advice to help users make more effective use of their ICT products and services, and to select suitable hardware or software to meet their needs.

Provides first- and second-line support, takes ownership, and follows agreed procedures in receiving and correctly logging, assigning and updating incidents and requests for service.

excellent analytical and technical skills to systematically troubleshoot and resolve incidents relating to hardware and software, providing workarounds where timely fixes are not possible.

Coaches less senior staff and new staff in own areas of expertise and other aspects of role to assist in their ongoing development.

Takes responsibility for own performance and the achievement of set targets (both quantitative and qualitative).

  • SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all

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