Head of Field Services and Installations

Head of Field Services and Installations

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We have an exciting opportunity for a new Head of Field Services and Installations to join our team at Microlise! You will be responsible for leading and managing all aspects of field engineering, technical support, and service operations. This role is focused on ensuring the successful installation and servicing of hardware, managing technical support for customers and the business, and driving service planning and scheduling.

As the Head of Field Services and Installations, you’ll play a crucial role in overseeing vehicle commissioning, technical call vetting and managing third-party contractor relationships. You’ll also take charge of P&L and budget control, ensuring efficiency and continuous improvement through proactive monitoring and data analysis. Significant industry knowledge and experience is crucial, to be able to ensure you can provide coaching and ongoing development to your direct reports.

Are you a strategic leader with excellent people management skills? Are you equipped to successfully identify problems and provide good solutions, with a flexible attitude? If so, we want to hear from you!

What you will be doing:

• Foster a culture of continuous improvement by implementing LEAN methodology and data-driven strategies, to streamline processes, eliminate waste, and improve efficiency
  
  
• Oversee the installation and servicing of hardware, ensuring high-quality execution and adherence to industry standards
  
  
• Develop and implement field engineering protocols and procedures to enhance service efficiency and effectiveness
  
  
• Conduct regular field audits to ensure compliance with safety and quality standards
  
  
• Provide comprehensive technical support and services to customers and the wider business, resolving issues promptly and effectively
  
  
• Develop and manage detailed service plans and schedules to optimize resource utilization and service delivery
  
  
• Coordinate with other departments to ensure seamless service operations and customer satisfaction
  
  
• Ensure vehicles are properly commissioned once installed, meeting all technical and safety requirements
  
  
• Evaluate incoming customer incidents, prioritizing and directing them to appropriate technical resources
  
  
• Oversee profit and loss statements and budget control, ensuring financial targets are met
  
  
• Develop and manage the department's budget, including forecasting and financial planning, recognising cost-saving measures and efficiency improvements
  
  
• Implement proactive monitoring and data mining strategies to identify areas for continual improvement
  
  
• Ensure a positive customer experience through effective service delivery and support
  
  
• Develop and execute strategic plans to drive business growth and achieve organizational goals
  
  
• Collaborate with senior leadership to align service operations with overall business strategy. To manage the Field Engineering functions of the organisation, and should be able to propose as well as negotiate Service Contracts
  
  What we are looking for:
  
  
• Proven experience in a senior field engineering / field service management position
  
  
• Experience aligning technical and business roadmaps, managing budget and overseeing multiple engineering teams
  
  
• Experience of install, service and support of vehicle electronic equipment
  
  
• Strong track record in stakeholder management, including engaging with senior leadership teams and ability to work collaboratively with cross functional teams
  
  
• Excellent people management skills, with demonstrable experience driving change initiatives, and leading teams to success
  
  
• Experience of Service Level Agreements and Operational Schedules
  
  
• Good interpersonal and communication skills, with the ability to adjust style to relevant audiences
  
  
• Flexible and willing to take on new challenges
  
  
• Engagement in all training provided
  
  
• Ownership and escalation management
  
  
• Flexible approach to working patterns and hours
  
  
• Full UK Driving Licence
  
  
• Valid Passport for travel
  
  Why Microlise?
  
  When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Eddie Stobart, Carlsberg, Waitrose, and Royal Mail.
  
  Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.
  
  

• Full support and training to ensure you are well equipped to succeed in your role
  
  
• Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more
  
  
• 33 days holiday, including bank holidays, increasing year on year to 38 days, then further increases with length of service
  
  
• Life Assurance, 4 times your annual salary
  
  
• Free Costco membership, 20% off EE mobile and line rental, and other discounts with Reward Gateway
  
  
• Invested in employee health and well-being with over 20 mental health first aiders in the business
  
  
• Employee Assistance Programmes
  
  
• Great staff extras: Easter eggs, yearly BBQ, Christmas gifts, annual staff awards and many more incentives
  
  
• Free Microlise Cresswell Racing Tickets, support British Superbikes
  
  
• Executive Box at Motorpoint Arena Nottingham
  
  
• Great Place to Work™ certified – We have been recognised by the global authority on workplace culture, so come be a part of our success
  
  
• Best Workplace in the UK™ for Development, Technology, Wellbeing and Women
  
  Recruitment Process
  
  For successful candidates, interviews will take place whilst the advert is still live; so don’t delay getting your application in!
  
  Recruitment Agencies
  
  Whilst we make every effort to directly source candidates for our live roles, we do have a very small preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers.
  
  Please note: the successful candidate’s job title will be ‘Head of Hardware Services’ in line with our organisational structure