Senior Research Business Intelligence Officer

Main area Administration Grade NHS AfC: Band 7 Contract Permanent Hours Full time - 37.5 hours per week Job ref 282-CR1332

Employer The Royal Marsden NHS Foundation Trust Employer type NHS Site Royal Marsden Hospital Sutton Town Sutton Salary £53,751 - £60,651 Per Annum Salary period Yearly Closing 06/04/2026 23:59

We are seeking a new Senior Research Business Intelligence Officer, who will be based in the award winning Oak Cancer Centre in Sutton, Surrey, with an expectation of at least 60% onsite working and up to 40% home working.

The Senior Resarch Business Intelligance Officer is a member of The Royal Marsden’s Clinical Research Directorate, sitting within the Joint Clinical Research & Development Core Services. The purpose of the role is to support Business Intelligence function in Clinical Research Core Services, monitor all new implemented local and national clinical research performance and metrics, ensure high quality data recorded in the governance administrative systems and provide various report activities.

The ideal candidate will be proactive, highly organised with excellent attention to detail, and proficient in communicating with a wide range of stakeholders across The Royal Marsden and the ICR.

Alongside business intelligence activities, the role will interface with the governance and operations function, managing and assessing patient recruitment metrics, overseeing study progresses from the beginning to the end to maintain and keep abreast of governance changes.

The ideal candidate will have significant experience and expertise in both clinical research governance processes (both as a research site and research sponsor) and business intelligence activities including database management, process development and data analysis and reporting. They will be highly organised with excellent attention to detail, and be able to communicate proficiently with a wide range of stakeholders

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification:

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• Under the guidance of the Clinical Research Business Intelligence Manager, be responsible for the development, delivery and ongoing refinement of a suite of business intelligence products, primarily within QlikSense tool homed within RM Insights.
  
• Maintain the business intelligence products ensuring a consistent cadence of updates to ensure that the information remains live (i.e. regular data preparation).
  
• Champion the use of the business intelligence products across The Royal Marsden and the ICR, promoting their use to unlock efficiencies and liaising with staff to understand needs to inform future developments.
  
• Use clinical research governance knowledge to anticipate and understand the needs of the end users.
  
• Work closely with the performance and information team and other key stakeholders to improve business intelligence products and to fill gaps in service provision.
  

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• Educated to degree level (e.g. BSc) in a relevant subject.
  
• Commitment to continued professional development.
  
• Professional qualification or postgraduate qualification in relevant area (e.g. project management).
  

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• Significant experience of working in clinical research governance roles.
  
• Significant experience of reporting different research data for a range of audiences.
  
• Experience of working in data visualisation and improved data functionality.
  
• Experience of working with performing data quality reviews and provide feedback and solutions to senior management.
  
• Experience of the EDGE clinical research database.
  
• Experience of Epic powered Digital Health Records (e.g. Connect DHR)
  
• Experience of project management.
  
• Experience of data visualisation tool (i.e. Qliksense)
  

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• Excellent data management and visualisation skills.
  
• Knowledge of the regulatory framework for conducting clinical research, and requirements for site and sponsor level approvals.
  
• Excellent knowledge NHS data flows, legislation and structures.
  
• Excellent understanding of research recruitment metrics and reporting and data cleansing requirements.
  
• Ability to work constructively as an individual; as part of a closeknit team; and as part of a wider research community
  
• Ability to work on own initiative and prioritise workload
  
• Excellent attention to detail.
  
• Ability to work under pressure and to tight deadlines.
  
• Excellent communication skills, written and verbal
  

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.