Senior Data Analyst

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We’re looking for a Senior Data Analyst to join our ever evolving Authorisation Management Performance team and help us unleash the potential of every business.

As a Senior Data Analyst, you will play a critical role in enhancing authorisation performance across the enterprise. You’ll work with cross-border teams to analyse structured historical data, identify trends, and deliver actionable insights to optimise payment processes.

Key Responsibilities

What you’ll own as the Senior Data Analyst

• Primary Focus - Descriptive and Diagnostic - looking at Historic Structured Data (fixed fields) to work out what happened and why. Really understand the historical performance and root causes.
• Use tools such as Excel, SQL, Tableau, and Power BI for statistical analysis and reporting.
• Monitor & Analyse data sources / metrics to detect changes in authorisation performance across the Enterprise Portfolio.
• Develop dashboards and visual reports with optimisation recommendations.
• Provide business requirements and actionable insights for portfolio resolutions in supporting operational decisions and stakeholder engagement.
  
  

Key Areas In Which You Will Add Value

• Own the responsibility for identifying and resolving the biggest authorization issues: from identifying issues through dashboards and data interrogation, to owning the resolution (including enlisting support from other teams where needed) and tracking the impact delivered.
• Collaborate internally to submit issues for resolution, tracking success, and working to refine the operating model between teams for greatest success
• Use analytics and insights to identify areas for improvement, bottlenecks and opportunities on authorization issue investigation.
• Establish robust impact tracking to demonstrate authorization enhancement programme achievements, which can be shared to senior leadership.
• Facilitate the exchange of feature requests between the authorization teams and tooling team to support the continuous development of authorisation monitoring tooling (Executive & Operational dashboards, Root Cause Analysis, Near-time alerting, etc.)
• Support the development of a knowledge codification library for the broader Authorization team, and cross-team learning and alignment calls in partnership with key internal stakeholders.
• Deep understanding of the payments industry and authorisation pathways (e.g., gateways, platforms, acquirers, networks, issuers, etc.)
• Experience with Authorization investigation & resolution, strong analytical skills to understand investigation approaches of team & get involved on most complex matters.
• Strong leadership & communication skills, and strong project management skills.
• Understanding (but not detailed expertise) of requirements for engineering ticket submissions, converting business requirements to product stories, PI process, etc.
• Some flexibility of hours is required.
  
  

What You’ll Bring

• Bachelor’s degree in IT or equivalent experience in Statistical Analysis, Reporting & Business Intelligence Tooling.
• Strong knowledge of the Payments industry & IT technologies, i.e., operating systems, network devices, software development and architecture.
• Desirable but not essential - Broad knowledge of Worldpay products and related services; in-depth knowledge of products and services for which team(s) provide support.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.
• Excellent problem-solving, and time management skills. Willingly shares knowledge and expertise to other resources.
• Ability to work independently and collaboratively.
  
  

It’s a bonus if you have

• Strong existing connections within the Worldpay business (e.g., Product, Commercial or Operational) & ability to drive new cross-business collaboration.
• Knowledge and experience with differing platforms (e.g., WPG, VAP, NAP) and merchant profiles (e.g., needs and issues of smaller vs larger merchants).
• To learn more about the behaviors we value, checkout our values and behaviors.
  
  

About The Team

Worldpay aims to ensure that consumers experience successful transactions every time they spent. To support this goal, Worldpay has established a dedicated team focused on Authorization Rates.

This team would be a key pillar within our new structure, focusing on improving authorization performance globally. The team will proactively identify the biggest issues affecting our authorization performance (using dashboards, proactive analysis, and submissions from RMs), prioritise effort on the most important issues, then own the investigation and resolution.

To learn more about our winning teams, check out our world-class teams that own it every day.

What Makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex.

We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.



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Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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