Senior Client Engagement Manager – Data Science

Argus Media
London
10 months ago
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Senior Client Engagement Manager – Data Science

(Commodity Market Data)

Location: London, UK

About Argus

Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets. Headquartered in London with over 1,400 staff, Argus is an independent media organisation with 30 offices in the world’s principal commodity trading hubs.

Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy. Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic.

Argus Media is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives, including a women’s network. Our core values are Excellence, Integrity, Partnership and Inclusivity.

What we’re looking for?

The Senior Client Engagement Manager for Data Science will play a vital role in consolidating and developing long-term relationships at all levels of a highly concentrated portfolio of accounts that involve services for Data Science.

While providing on-going support to account portfolio and delivering a first-class service, the Senior Client Engagement Manager’s primary focus will be to:

Support Argus’ existing Data Science customers on extracting optimal value from Argus Data Science products. Encourage the further use of Argus services and products for Data Science Train existing users on Data Science user interface Enhance customer solutions through Argus Data Science products. Laisse with internal stakeholders-(Sales and Data Science teams)to support customer base of Data Science users.

What will you be doing?

Educate clients on how to maximize the value they receive from a relationship with Argus Data Science Present Argus’ Data Science platforms, analytical tools and applications through demonstrations to clients and partners (. Possibility Curves, Forward Curves) Attend and coordinate marketing presence at conferences, events, and dedicated client events Ensure the retention of existing users by delivering first class support and achieving a high customer satisfaction. Conduct regular sales training with account managers in the region.

What we’re looking for in you:

Bachelor’s degree required Commercial experience: the ideal candidate has worked at a commodity trading floor or had some prior commercial experience in data science Successful track record in key account management with experience or knowledge of data/IP account management preferable Experience building effective interpersonal relationships internally and externally with key influencers and decision-makers International experience of working in various cultures globally. Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and commercial benefit Well-presented, credible, and able to influence senior executives at large and small firms Sufficiently mobile and flexible to travel locally and internationally 50% of the time Empathic communicator, able to see things from the other person's point of view Ability to work effectively and collaboratively in a team-oriented environment A natural forward planner who critically assesses own performance Strong verbal and written communication skills required Reliable, tolerant, and determined Ethical, fair and of high integrity.

What’s in it for you

Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.

Competitive salary and company bonus scheme Group pension scheme Group healthcare and life assurance scheme Flexible working environment 25 days holiday with annual increase up to 30 days Subsidised gym membership Season ticket travel loans Cycle to work scheme Workplace Nursery Scheme Extensive internal and external training

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