Section 20 Procurement Coordinator
Didsbury, Manchester
Salary up to £27,408
Permanent, Full Time
35 hours per week
You’ll be responsible for managing and coordinating the full Section 20 consultation process for investment, building safety, and compliance works. You’ll make sure statutory notices are issued at each stage and that appropriate costs are recovered from leaseholders for investment, building safety and compliance projects. You’ll be the key point of contact for all Section 20 matters, helping to ensure a clear, compliant, and customer-focused approach throughout.
What you’ll be doing
Overseeing the entire Section 20 consultation process, ensuring full compliance with relevant legislation and internal procedures
Preparing and issuing all statutory notices, including Notice of Intention, Notice of Estimates, and Notice of Award
Gathering and reviewing contractor and supplier quotes to ensure value for money and service quality
Reviewing internal systems to confirm all leasehold properties are included in relevant projects
Undertaking site visits and inspections where appropriate to support consultation and engagement
Acting as the first point of contact for all Section 20 queries from colleagues, customers, and stakeholders
Working closely with Asset colleagues, teams across the business, and external partners to ensure joined-up delivery
Using data and insight to inform decisions and make recommendations for service improvement
Managing escalated customer queries and complaints, taking a solution-focused approach and using feedback to drive improvements
Confidently challenging colleagues where service delivery for customers does not meet expectations, and giving and receiving feedback constructively
What you’ll need
Knowledge of the Section 20 consultation process and associated leasehold legislation
Experience of working in a customer-focused environment, with a strong commitment to service quality
A solid understanding of property construction and investment projects
Proficiency with IT systems, including bespoke databases and Microsoft Office
Confidence in making decisions using business intelligence and data insight
Strong communication skills—both written and verbal—with the ability to clearly explain processes and outcomes
Excellent organisational and time management skills, with the ability to manage a varied and reactive workload
Experience building effective relationships across teams and with external stakeholders to resolve issues collaboratively
What we need from you
A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
A passion to advocate on behalf of people and communities
Respecting professional boundaries and conducting yourself in a professional manner at all times.
A commitment to work in partnership with others for the benefit of Great Places
A commitment to continuous learning and improvement
Ability to work flexibly and when needed outside normal working hours to ensure service continuity
An ability to work in uncertainty.
To be professional and work with integrity, inclusivity, and respect for diversity
What we give you in return for your hard work and commitment
Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places)
WPA ¦ Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members
Annual leave ¦ Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays
Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’
Professional Fees ¦ The business pays the cost of one professional membership fee for each colleague
The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
Ways of Working¦ We offer some hybrid and flexible working
Health and Wellbeing Initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing
