Retail Manager
Location: Bournemouth BH7 7AF
Salary: Competitive
Contract: Permanent, Full Time
Entering an exciting new chapter in their long and storied history, our client is proud to retain a focus on family and community. Delivering that engagement with their loyal supporters is a passionate and integrated backroom staff, working closely together to provide a positive and lasting experience for all at Vitality Stadium.
The Role
To support the Head of Retail & Brand Strategy by managing general Superstore operations on a day-to-day basis working closely with the Online Retail Manager and Superstore Operations Manager.
Sales and Customer Service

• Ensure the Sales and Service Model is followed.
  
• Maximise profitability through developing sales and cost control.
  
• Drive excellent standards of customer service in store through coaching, in line with the Sales and Service Model.
  
• Maintain knowledge of Premier League Retail trends and identify opportunities; suggest proactive business steps to maintain competitive edge, providing feedback to Head of retail and taking action as appropriate.
  
• Drive the team to achieve store targets and KPI’s – Sales, Average Transaction Value (ATV), Items Per Transaction (IPT), Premier League Visit Football visits.
  
• Proactively seek feedback on store performance and contribute to a continuous improvement culture.
  
• Confident in solving customer problems quickly and effectively.
  
• Develop and maintain strong working relationships with ‘internal customers’ e.g. Commercial team, Ticketing team, Accounts team, Operations Director, Marketing Team including VP Brand and Marketing as well as President of Business.
  Operations
  
• Preparation of annual budget forecast.
  
• Manage departments recruitment needs, consulting Head of Retail and Brand Strategy.
  
• Ensure all club policies, procedures, guidelines and checks e.g. Health & Safety, Fire Safety, Security, Stock Management, Cash Handling, Stock Transfers etc. are followed by self and store team.
  
• Accurately analyse store data to make informed decisions.
  
• Manage shrinkage in store by conducting weekly stock checks and twice-yearly stock takes.
  
• Reduce the risk to stock through vigilance on refunds, mark downs, returns, no sales and voids.
  Leadership
  
• Motivate, lead, coach and drive the team to achieve store objectives.
  
• Effectively communicate store information, objectives and results with team.
  
• Induct and train all staff members efficiently and encourage the personal development of team members.
  
• Effectively delegate tasks, encourage individuals to develop and increase their knowledge ensuring a multi skilled team.
  
• Manage team performance, identify and promote good performance and effectively deal with under-performance.
  Strategic
  
• Work with Marketing team to develop and execute retail campaigns.
  
• Work with Data Analysts to identify growth opportunities.
  Buying
  
• Assist Head of Retail & Brand Strategy with product procurement.
  
• Conduct regular reviews and analysis of product ranges.
  
• Develop exit strategies for poor performing, or end of life cycle products.
  
• Manage a portfolio of suppliers, negotiating prices and ensuring ethical trade guidelines are met.
  The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.
  Skills and Qualifications
  Previous retail management experience, preferably from a fast-paced environment
  Excellent people skills with a proven track record of leading, developing and motivating a team.
  Commercial acumen.
  Proficient in using Microsoft office, particularly Microsoft Excel.
  Some product buying experience preferrable.
  Flexibility to work at weekends and on match days.
  Benefits
  Free onsite parking.
  Season ticket and allocation of complimentary/purchased tickets.
  Subsidised lunches and complimentary healthy snacks throughout the day.
  Discounts at the club Superstore.
  Contribution towards eye tests and glasses.
  Discounts and benefits from partners and local businesses.
  Club pension & Life Assurance Scheme.
  Employee Assistance Programme (EAP) by Health Assured.
  Paid parental leave (bank of five days per year).
  Club events or other social events throughout the year run by their club social team.
  Paid volunteer opportunities (2 days per year).
  Paid day’s leave on your birthday.
  To Apply
  If you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
  The Club reserves the right to close this vacancy before the proposed deadline should it deem appropriate.
  The club is an equal opportunities employer and ensures staff and volunteers are able to achieve their full potential