CRM Manager - Retail (East Anglia)
Help Shape the Future of Retail | £Competitive
About My Client
My client is an ambitious and rapidly growing specialist retailer with big dreams. Currently turning over £25M annually, they’re on an exciting journey to become the UK's leading retailer in their field. With over a decade of expertise and a nationwide presence, they’re investing heavily in transformation and growth.
Their customers trust them as experts, and they’re now revolutionising their digital presence to match the outstanding experience provided by their in-store specialists. This is your chance to join a business that’s serious about growth, backed by leadership with a proven track record of scaling retail brands.
The Role
They’re seeking an experienced CRM Manager to unlock the full potential of their customer data and drive their digital transformation. This is a greenfield opportunity to build and execute their CRM strategy from the ground up, working with cutting-edge tools and a substantial marketing budget.
Key Responsibilities
Develop and implement comprehensive CRM strategies to enhance customer engagement and lifetime value
Design and maintain their customer data architecture
Lead the analysis of customer behaviour to inform targeted marketing strategies
Define and execute personalised communication campaigns
Drive measurable improvements in customer engagement and sales
Collaborate with Marketing and Sales teams to align CRM initiatives with business objectives
What You'll Bring
Proven track record of CRM management experience, ideally in retail
Strong expertise in data architecture and customer analytics
Proven ability to translate data insights into actionable strategies
Experience with CRM platforms and marketing automation tools
Strategic thinking combined with hands-on execution capabilities
Excellence in stakeholder communication and cross-team collaboration
What They Offer
Competitive salary
Simply Health cashback scheme
Enhanced annual leave (22 days + bank holidays)
Flexible working hours (8-hour day between 8:00-18:00)
Investment in your development and training
Regular funded social events
Pension scheme
Values Champion scheme
Being part of an ambitious growth story
Location
Based at their head office near Norwich, Norfolk (on-site role)
Join my client in revolutionising how people shop. They’re not just selling products – they’re delivering expertise and quality to homes across the UK
The latest news, articles, and resources, sent to your inbox weekly.
I am excluisvely partnered with my client in London to help them find a CRM Manager to work with stakeholders across the firm, the CRM Manager will be responsible for converting business needs into technical requirements and contributing ideas for future enhancements to the system.Responsibilities:System development and improvementData quality and...
London
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.We are in a period of accelerated growth, following a year of key strategic acquisitions and significant...
Fleet
Elevate your career trajectory with a pivotal role in a dynamic, rapidly expanding multiband corporation. My client, a growing business in the Facilities Management sector is seeking a HubSpot (CRM)Analyst with a flair for data and a zeal for harnessing that information to drive sales and marketing success.The heart of...
Stone, Kent
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.We are in a period of accelerated growth, following a year of key strategic acquisitions and significant...
Fleet
We're on a mission to make money work for everyone.Before applying for this role, please read the following information about this opportunity found below.We're waving goodbye to the complicated and confusing ways of traditional banking.With our hot coral cards and get-paid-early feature, combined with financial education on social media and...
Monzo London
Digital Marketing ManagerHybrid role: 3 days a week in our clients London offices.Our client produces and exhibits functional sculptures (known as ‘collectible design’) by international artists and designers working outside their traditional territories of expression. It is an exciting, cutting edge and ambitious entrepreneurial project with a global physical footprint...
St. Charles
