Project Co-ordinator

Job Type: Full Time, Permanent, after a successful probation period of 3-months

Location: Crewe UK

Working Hours: 37.5 hour per week between the hours of 9.00AM to 5.00PM, Monday - Friday

Salary: £40,000 - £45,000 per annum

Benefits:

Occasional Home Working.

Group Bonus Scheme.

Pension contribution.

Business use Laptop & Mobile Phone/Home Internet allowance.

Holiday entitlement of 28-days including bank holidays.

Car Allowance

Qmerit was launched to facilitate “The Electrification of Everything” at scale. Combining a purpose-built digital managed services software platform with a nationwide network of certified electrical contractors.

Qmerit’s focus is the uberisation of the electrical services industry, managing the end-to-end service delivery process, and providing unmatched quality experiences related to the adoption of electric vehicle charging stations, battery storage systems, solar system integration, emergency power, and microgrid solutions.

The Role - Project Coordinator:

The Project Co-ordinator is tasked with the successful integration of individual customer programmes via our digital managed services software platform which delivers the Qmerit installation customer journey for drivers who require the installation of electric vehicle charge points.

Tasked with understanding client’s expectations, you will manage timelines and coordinate projects to formulate a full plan of project deliverables.  Playing a key role in driving the project implementation strategy predominantly focusing on Vehicle Original Equipment Manufacturers (OEM’s), fleet and leasing providers and corporate fleet sectors in the UK.

This role involves initiating and coordinating a client support programme from initial set up right through to ‘go live’ implementation.  Working closely with new clients to understand and deliver an implementation plan involving internal cross functional collaboration with business development and operations to deliver outstanding customer relationship management. 

Key Responsibilities - Project Coordinator:

Working closely alongside the Sales team with new clients to provide platform demonstrations to understand their project needs and then deliver an implementation plan involving budget considerations, resource cover, procurement planning and internal cross functional collaboration to deliver outstanding customer relationship management.

Be the ‘go to’ primary communicator between the client, internal sales and the internal operations team. Building a clear client communication plan from first point of contact, through to planning all the elements required for a successful ‘go live’ project switch on. 

Collaborate with various teams, including technical support, sales development, and operations, to ensure successful implementation.  Developing strong interpersonal relationships, whether with colleagues in the same department or across various aspects of the business, to build a level of trust and understanding.  Provide a full rundown of the project scope to operations team.

React quickly to any project issues either internally or from the client that arise to keep the project on track and communicate solutions effectively.

Monitor the quality of project deliverables to ensure they meet both internal measures and client expectations and standards via a KPI plan with a strict timeline sign off.

Ensure a smooth transition to operations with a full rundown of any outstanding challenges and provide support as needed after project completion.

Identify potential risks during project implementation and develop mitigation strategies to address them effectively at the earliest time to limit escalation.

Person Specification - Project Coordinator:

Bachelor’s or master’s degree in business, Project Management, Engineering, or a related field.

Project Management Certification (e.g., PMP, PRINCE2) is preferred.

Proven experience in electrical project management and implementation roles.

Experience in using project management systems such as Microsoft Project and HubSpot would be an advantage.

Proficiency in using advanced Excel features and business intelligence tools such as Microsoft Power BI. 

Strong project management skills with the ability to manage multiple projects simultaneously.  

Deliver successful client facing and internal development meetings

Excellent communication, presentation, and interpersonal skills to communicate from Manager right through to Director level.

Work collaboratively with cross-functional teams.

Strong problem-solving and analytical skills. 

Initiative-taking problem solver.

Qmerit is an Equal Opportunity Employer, Qmerit is committed to diversity in the workplace