Portfolio Revenue & Debt Data Analyst - Thames Water

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Swindon
4 days ago
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Are you ready to turn data into actionable insights and make a real impact? Thames Water is looking for a skilled and driven Portfolio Revenue & Debt Data Analyst to join our dynamic Credit Risk team.


What you’ll be doing as a Portfolio Revenue & Debt Data Analyst

In this pivotal role, you’ll lead deep‑ dive analysis into customer portfolio trends, deliver actionable insights, and support the transition to our enterprise data lake. Your work will directly influence operational improvements, policy decisions, and long‑term financial resilience.


You will also:



  • Develop and maintain SQL‑based reporting solutions to drive actionable insights.
  • Collaborate with the Credit Reporting & Insight team to ensure analytics meet business needs.
  • Partner with the Digital Team to align data governance and infrastructure.
  • Work with the Income Leadership Team to shape strategy and support decision‑making.
  • Champion a culture of data‑driven thinking across the Income function.

Key Responsibilities

  • Conduct root cause analysis of debt accumulation trends.
  • Deliver insights that support bad debt reduction and collections strategy.
  • Lead analytical projects and manage stakeholder engagement.
  • Support the migration to a data lake environment, ensuring data integrity and accessibility.
  • Create scalable, efficient SQL code and reporting frameworks.
  • Embed analytics into strategic decision‑making across the business.

What you should bring to the role

To thrive in this role, you must be able to confidently answer YES to the following:



  • Are you proficient in writing SQL queries to extract, join, and transform large datasets for MI/reporting and predictive modelling?
  • Have you previously contributed to bad debt reduction, collections strategy, credit risk decisioning, or profit & loss impact through data‑driven insight?
  • Have you led analytical projects and managed stakeholders?

In addition, you will bring

  • Proven experience in credit risk analytics, debt management, or financial modelling.
  • Strong SQL skills for querying, reporting, and optimisation.
  • Ability to translate complex analysis into clear recommendations for non‑technical stakeholders.
  • Familiarity with cloud platforms like Azure Data Lake, AWS, or Google Cloud.
  • A degree (or equivalent experience) in Data Analytics, Mathematics, Statistics, or a related field.
  • A passion for continuous improvement and data‑led transformation.

Desirable experience

  • Experience migrating from traditional databases to data lake architecture.
  • Background in utilities or financial services.
  • Exposure to SAP or DM9 environments.
  • Knowledge of predictive modelling techniques relevant to credit risk.

Location: Hybrid – Walnut Court – SN2 8BN


Hours: 36 hours per week, Monday to Friday


Application requirement

All applicants must include a covering letter describing a time when you added specific value to a project through your analysis, inclusive of the following:



  • The metrics impacted
  • The results delivered

What’s in it for you?

  • Competitive starting salary of £52,480 per annum
  • Annual leave: 26 days holiday per year, increasing to 30 with service length (plus bank holidays)
  • Performance‑related pay plan linked to company and individual performance measures and targets
  • Generous pension scheme through AON
  • Access to a range of benefits to support health, wellbeing and finances, including annual health MOTs, physiotherapy and counselling, Cycle to Work schemes, shopping vouchers, and life assurance

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people who are committed to making a difference.


Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast‑tracked career opportunities, flexible working arrangements and excellent benefits.


Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.


So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.


Real purpose, real support, real opportunities. Come and join the Thames Water family.


Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.


When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for this rewarding experience, and it’s also an opportunity to learn more about our business and meet colleagues.


Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.


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