Portfolio Analyst

Job Title: Portfolio Analyst

Based: Chichester / Hybrid

Role: Full time Permanent

Salary: £24,570 plus bonus and career path

• Represent the customer in holding retailers to account, tracking resolution of open queries in Company Software
  
  
• Develop a detailed understanding of tariffs and charging methodologies,
  
  
• using this to analyse invoices within SLA.
  
  
• Data steward, ensuring a high level of accuracy & robust data quality
  
  Main Responsibilities for the Portfolio Analyst
  
  Main responsibilities kfjnvdkney Areas Tasks
  
  
• Analysis Interrogate invoices to ensure retailers are providing accurate information for customers, challenging them as appropriate & tracking resolution through the billing query process.
  
  
• Regularly review and compare data between company CRM and the central market, investigating and correcting disparities
  
  
• Investigate & explain variances and trends, providing insight internally & to customers
  
  
• Invoice Validation & Data Management
  
  
• Validate both paper and electronic billing to ensure customer contract SLAs are achieved.
  
  
• Develop a strong knowledge of market structure and tariffs.
  
  
• Provide insight as to the impact of any updates on the team and wider business
  
  
• and use this knowledge to identify savings opportunities.
  
  
• Complete payment files in appropriate branded format on a customer agreed timeframe to ensure invoices are paid.
  
  
• Review & update CRM data regularly, in conjunction with other analysts to ensure data is high quality.
  
  
• Challenge retailers on inaccuracies in invoices and track resolution through the billing query process.
  
  
• Provide updates to other team members as required.
  
  
• Manage incoming email queries from customers, retailers & other
  
  
• sources in a prompt & polite manner within contractual SLAs.
  
  
• Promptly answer inbound calls, dealing with all callers politely and professionally.
  
  
• Meet regularly with the Account Management Team as required.
  
  
• Identify action points from meetings & reports, follow through to resolution and communicate progress.
  
  
• Ensure effective communication throughout the Operations Team,
  
  
• proactively collaborating with all analysts & supporting in completion of
  
  
• any relevant tasks to provide the best customer outcomes.
  
  
• Projects Identify project opportunities & support in delivery of these across the Operations Team.
  
  
• Supports during the onboarding process for new customers.
  
  Ideal Applicant for the Portfolio Analyst:
  
  Proactive
  
  Efficient
  
  Commercially aware
  
  Meticulous, and diligent
  
  Accuracy focused
  
  Organised
  
  Strong communicator