Operations Project & Data Analyst

PSD Group
City of London
4 days ago
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Operations / Project / Data Analyst


Technical Skills


Essential-

  • Cards and Payments consulting experience
  • Strong client presentation and communication skills
  • Credit card authorisation knowledge
  • Effective project coordination and stakeholder management
  • Proficiency in Microsoft Word and Excel
  • Ability to coordinate meetings and summarise solution designs clearly


Desirable-

  • Experience with Snowflake, Tableau, Salesforce, and advanced Excel
  • Data analysis experience
  • Ability to develop PowerPoint training materials


Job Description


  • Provide operational support to acquirers, issuers, network-to-network partners and processors, researching and resolving complex operational issues.
  • Support business development teams in expanding acceptance, issuance and optimisation of authorisation approval rates.
  • Assist participants through the semi-annual release process, managing and coordinating certification activities.
  • Ensure participants remain compliant with network operating rules and regulations, coordinating EMEA compliance activities including waivers, audits and BCP data reviews.
  • Engage with participants and internal stakeholders to support network initiatives, including settlement issue resolution and ProtectBuy / SCA project coordination.
  • Analyse end-to-end transaction processing (authorisations, clearing, disputes etc.) Troubleshoot issues and acceptance complaints, and support issuer and acquirer launches.
  • Lead the Salesforce initiative to improve efficiency and automate EMEA reporting.
  • Manage EMEA data analysis and presentations for forums, business reviews and ad-hoc reporting.
  • Coordinate closely with Senior Managers and Directors to support strategic initiatives and operational priorities.

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