Operations Manager

Operations Manager
 
Overview of Client:
Our client is a leading provider of Certification, Inspection, and Non-Destructive Testing (NDT) services. They specialize in delivering quality-focused solutions to the engineering industry.
 
Role Overview:
We are seeking a highly motivated and experienced Operations Manager to oversee and streamline the day-to-day operations of the business. The successful candidate will play a pivotal role in managing resources effectively, driving operational excellence, and achieving the company’s strategic objectives. This individual will uphold our values and provide leadership in a fast-growing, service-driven organisation.
 
Company benefits:

28 days Holiday Inc Bank holidays. Increasing by 1 day for each year of service up to max 5.
Birthday is non working day
3% Employer Pension contribution, no cap on employee contribution.
Private medical insurance including Dental and optical. 
Job Description: Operations Manager
Location: Durham, UK
Employment Type: Full-time
Salary: Competitive - up to £60k
 
Key Responsibilities:

Overall current headcount responsibility of approx. 12 employees.
Full responsibility for the Profit and Loss Account, including management of key metrics and targets for Safety, Quality, Delivery, and Cost.
Track staffing requirements and hire new employees with HR assistance as needed, building a high-performing Operations team to meet company targets.
Lead, motivate, and support the team in a remote and demanding environment.
Implement career development plans for all direct reports, including conducting annual appraisals.
Develop operational excellence using Lean systems and technologies to eliminate waste in Operations and People.
Lead change initiatives at both technical and people levels by recommending and implementing improvements in structure and processes.
Optimise resource planning by developing system infrastructure and data to support decision-making.
Maintain consistent communication with management, staff, and clients.
Collaborate with commercial and financial teams to maintain a focus on adding value.
Participate in company reviews with Directors and external clients as needed.
Support the seamless introduction of new products and services into Operations.
Work closely with Supply Chain to control stocks and balance external supply with demand. 
Skills and Experience:
Essential:

Preferred degree-level qualifications in an engineering or business management discipline.
Significant experience in Operations Leadership roles, preferably within a service-driven organisation.
Strong people leadership skills with experience in mentoring, coaching, and performance management.
Ability to understand financial reports and produce key operations data for Director-level presentations.
Demonstrated experience in environments undergoing significant change with the ability to influence stakeholders.
Strong background in Lean and Continuous Improvement; Six Sigma or Data Analytics knowledge is advantageous.
Excellent communication skills, able to clearly convey updates and changes to all levels of the business.
Experience in introducing new products into Operations.
Proficient in demand and supply chain planning, preferably using SOP processes.
Advanced user of Microsoft Office (Excel, Word, PowerPoint). 
Desirable:

Experience in process measurement and analysis with a data-driven approach.
High energy and ambition to grow the business, providing strategic input for future development.
Finance experience, with a strong understanding of P&L management. 
Personal Attributes:

Holds a valid UK driving licence.
A passion for working in a small, fast-growing business, with the autonomy to develop and shape the role.
Office-based (Durham) but open to occasional UK travel and potential periods overseas as required. 
What We Offer:

Opportunity to work in a dynamic, industry-leading organisation.
Competitive salary and benefits package.
Professional development and training opportunities.
A supportive and collaborative work environment. 
Application Process: We aim to respond to all applicants within 5 working days. If you don't receive a response within this period, please consider your application unsuccessful.
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Syntech Recruitment Limited: We act as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Our T&C’s, Privacy Policy, and Disclaimers are available on our website: (url removed)