IT Support and System

JOB DESCRIPTION / PERSON SPECIFICATION

Position:
IT and Systems Support Officer
Reporting to:
Systems Manager

Overview

We are seeking an enthusiastic and technically capable IT and Systems Support Officer to join our clients small, dynamic team supporting around 50 users on a Windows-based network.

This hands-on role offers exposure to a wide range of IT disciplines, with a primary focus on infrastructure support and maintenance. You’ll be a key player in delivering efficient, reliable IT services, contributing to continuous improvement across the business.

We’re looking for someone with solid technical knowledge, particularly in networks, PCs, and business software (especially Excel), and a strong desire to learn and take on new challenges. Initiative, adaptability, and a willingness to get involved across the board are essential.

Key Responsibilities

• Provide day-to-day support for all IT infrastructure, systems, hardware, and software.
  
  
• Manage and maintain integrations with third-party platforms such as Linnworks
  
  
• Troubleshoot and resolve technical issues across the organisation.
  
  
• Liaise with external providers to manage services such as servers, telephony, and printing.
  
  
• Collaborate with developers to maintain and enhance the company website.
  
  
• Assist with continuous improvement projects, driving efficiency and cost reduction.
  
  
• Ensure effective operation of our ERP system (OrderWise) and integrated platforms (e.g. EDI, carrier systems).
  
  
• Provide support for mobile devices used by the sales team (iPads, Android).
  
  
• Generate and automate business reports using Excel and SQL.
  
  
• Monitor data integrity across systems and ensure reliable daily backups.
  
  Person Specification
  
  Essential:
  
  Minimum 2 years’ experience in a similar IT support role.
  
  Excellent organisational, analytical, and problem-solving skills.
  
  Strong communication skills with the ability to explain technical concepts to non-technical users.
  
  High level of initiative, self-motivation, and a proactive approach.
  
  Strong customer service ethos.
  
  Willingness to learn and adapt to new technologies.
  
  Desirable:
  
  
• Experience supporting ERP systems (preferably OrderWise).
  
  
• Previous experience with integrated business systems and third-party APIs.
  
  You Are:
  
  Methodical and take pride in delivering high-quality work.
  
  Able to juggle multiple tasks and prioritise effectively.
  
  Flexible, ready to take on a range of responsibilities.
  
  Prepared to work extra hours when required to maintain IT services.
  
  Competencies
  
  Soft Skills:
  
  
• Decision-making
  
  
• Planning and organisation
  
  
• Written and verbal communication
  
  
• Presentation
  
  
• Analytical thinking and problem-solving
  
  Technical Skills:
  
  Linnworks Order Management
  
  Windows 10/11, Windows Server
  
  Active Directory, network configuration and administration
  
  Microsoft SQL Server (queries and reporting), Progress database (desirable)
  
  Scripting (VBA, Powershell, Python, VBScript)
  
  Microsoft 365, SharePoint, Teams, Exchange
  
  Apple Mac support
  
  Client connectivity (Ethernet, WiFi, TCP/IP, VPN)
  
  VMware, Veeam
  
  Support for mobile devices (iPads, Android)
  
  What we will provide:
  
  Salary Details:- £28,000 - £30,000 based on experience
  
  20 days annual leave plus all public/bank holidays (additional holiday buy back scheme)
  
  Contributory workplace pension scheme
  
  Free parking
  
  Employee assistance program to support & advise with well-being
  
  Range of training/development & potential progression opportunities
  
  Employee discount scheme
  
  Long service awards (10-30 years
  
  Job Types: Full-time, Permanent