IT Core Systems Service Manager

Act as the Single Point of Contact (SPOC) and a decision maker for Records Management System (RMS), Digital application (Pronto) and Command & Control (CAD) change and they will lead the Business’s User Group. This pivotal role will ensure only one method to change functionality across the three integrated systems.

To represent Gloucestershire Business at national, regional and local meetings to enable maximisation of the development of RMS.To work with the Minerva delivery teams to ensure that Gloucestershire Business is aligned with the Minerva

vision ensuring maximisation of RMS to transform how the forces work together, share information and realise the benefits.

To represent Gloucestershire Business at specialist RMS system owner meetings, with engagement to evolve and develop the force relationship around product development.

To coordinate developments within RMS making sure it remains updated and fully supportive of the operating mode, including holistic management across associated systems, to ensure continued parity between the interfaces.

To optimise performance and effectively manage changes, oversee, monitor, and address development and change requirements within RMS and associated systems. Ensure integration between local and national interfaces, while maintaining alignment with Minerva forces, especially those involved in the South West Collaboration.

To prioritised development and work with stakeholders to maximise development opportunities.

To support the RMS service team to rectify issues by problem solving at a local level, support improvements in functionality to meet local and Authorised Professional Practice (APP) objectives and support activity.

The provision of specialist advice and guidance to RMS, Pronto & CAD stakeholders to ensure that responses are delivered within appropriate policies and legislation and achieve the best possible outcomes.

Monitoring and management of the performance of the trio of systems and the requirements for Gloucestershire Business, devising and implementing effective strategies to identify issues and improve force team/individual performance to ensure adherence to professional standards and contribute to the achievement of unit/Force objectives.

Identification of opportunities for, and co-ordination of, the exploration of new ways of working and innovation, applying critical thinking to identify solutions to problems in line with evidence-based practice.

Identification and leading of the implementation of evidence based initiatives by championing and applying relevant approaches to own, the teams and/or stakeholder practices.

Escalation of risk or issues relating to RMS, Pronto and CAD in accordance with information governance responsibilities, meeting and sustaining legislative and policy standards.

Working cohesively with the testing, system management and audit capabilities to ensure that associated systems are effective and efficient.

Partnering with Governance & Compliance to ensure compliance with the management of information (MoPI) and data, and associated systems.

Collaborating with the force Learning & Development teams, to ensure training and cultural change planning maximises business benefits and user engagement, including data quality.

Keeping informed of developments by suppliers ensuring appropriate representation by Gloucestershire Business RMS staff at working and design groups and attend local and national meetings on behalf of Gloucestershire Business. Maximise opportunities and development both internally, locally, regionally and nationally.

• Desirable to have working knowledge in RMS (Niche), Pronto and CAD systems

• Familiarity with ITIL or similar service management frameworks.

• Excellent communication, problem solving

• Stakeholder / Customer Engagement and customer service

• Demonstrable skills in managing complex workloads and performance delivery.

• GDPR, Data Protection awareness

• Cyber security awareness

• Project Management awareness (Agile, Prince2 or similar)