IT Analyst

IT Analyst

Our client is seeking a dedicated IT Analyst to become an integral part of their IT Support team. The IT Analyst will play a crucial role in maintaining a safe, reliable, and innovative technological environment for the organization. This position is ideal for someone who is enthusiastic about using their IT expertise to support students, faculty, and staff in a dynamic educational setting.

The successful candidate will collaborate with a team of IT professionals, providing frontline support, maintaining systems, and contributing to the continuous improvement of the IT infrastructure. If you are passionate about technology and education, and thrive in a collaborative, fast-paced environment, we encourage you to apply.

Key Responsibilities

Act as the first point of contact via the helpdesk to respond promptly to customer requests and technical issues.
Troubleshoot and resolve hardware, software, and network problems or escalate issues to the appropriate team members.
Keep users and stakeholders informed about the status of their requests through the helpdesk system or learning management system (LMS).
Perform administrative tasks such as user account maintenance and password resets.
Ensure IT Services system processes comply with internal policies and procedures.
Assist in updating and maintaining system documentation and user guides.
Liaise with third-party vendors for technical support or equipment repairs, under senior team guidance.
Ensure new hardware and software requests align with the organization's IT infrastructure.
Assist in gathering, cleansing, transforming, and verifying data to support internal applications.
Support data backup procedures and help maintain data integrity.
Report recurring issues, progress updates, and important information to the IT Manager.
Contribute to creating and maintaining guidance and procedure documents for IT service users.
Assist in developing, testing, and deploying in-house infrastructure projects.
Provide basic training and support to students and staff on IT systems and applications.
Stay updated on new technologies through self-directed learning, workshops, or training sessions.
Participate in team discussions to share ideas for development, including advancements in AI and cybersecurity.
Support the management of delegated projects, including setting up pilot programs, sourcing resources, and managing timelines and expectations under supervision.

Qualifications And Experience

Minimum of 1 year of experience in IT support
Experience providing first-level helpdesk support.
Experience with macOS systems and configuration.
Familiarity with Google Workspace or Office 365.
Knowledge of WiFi networks and the ability to troubleshoot connectivity issues.
Understanding of cybersecurity principles and best practices.
Effective communication skills and a strong customer service orientation.
Committed to lifelong learning and professional development.
Willingness to embrace the organization's mission and values.
Ability to remain calm and professional in a fast-paced environment