This role is a Maternity cover starting from 17th March 2025 for approximately 12 months.
COMPANY DESCRIPTION
Zoro UK is a wholly owned subsidiary of Grainger (NYSE: GWW), a global industrial supplier with headquarters in Lake Forest, IL, USA.
Established in 2017, we’re a young business breaking into the Industrial MRO market and increasing our share of the market through a proposition that is focused on the needs of our customers. Our purpose is to keep our customers’ businesses running efficiently.
Our teams are in London and Leicester. Leicester is the home of the Category, Customer Service & Sales, Merchandising and Finance teams, whilst our Technology, Marketing and Data Analytics, and HR teams are based in the heart of London.
Working for Zoro UK means working within a start-up culture but with the backing of an established global player within the MRO market. We aspire for fast growth; we seek new ideas to succeed and disrupt the market; we solve problems and seek out new ones; and we seek individuals who are comfortable with ambiguity.
PRIMARY FUNCTION
You are responsible for the operational and day-to-day delivery of our HR core functions in the employee lifecycle. You will be the first point of contact for the HR department and be responsible for delivering the right information, advice and guidance to service users across the business.
PRINCIPAL DUTIES & RESPONSIBILITIES
HR Operations
Take responsibility for the management of information related to the legal status of team members’ eligibility to work (ie. Right to Work checks, DBS checks, reference-retrieval and academic/professional verification).
Assist in the development and review of compensation structures to ensure competitiveness in the market.
Aid in the designing, preparing and delivery of training and How To sessions for leaders and team members on HR management-related practices.
Support in the provision of the performance review processes, providing guidance to leaders and team members.
Identify and support new ways of working and continuous improvement within the HR function to ensure a high-performing, professional and consistent service to all service users within Zoro UK.
Participate in our EDI agenda by working with team members and external contacts to ensure we adhere to our commitments.
HR Data Management
Be familiar with and identify improvements with our HRIS (Zoho People), overseeing input and management of the system. Retrieve, analyse and report information as and when necessary to a range of service users (including for the use of payroll reporting).
Maintain accurate and up-to-date HR records, ensuring confidentiality and compliance with data protection regulations using a range of different technologies.
Employee Relations & Policies
Advise leaders and team members on best ER practices ensuring that advice given complies with best employment practices, current legislation and Zoro UK’s internal policies.
Support in ensuring HR policies are written in a way that is transparent and accessible to all colleagues, and that leaders are trained to support in how to use them.
Maintain knowledge of legal requirements for employers, and suggest updates needed to remain compliant with policies, contracts of employment and the Employee Handbook.
Research, develop and propose policy updates, new policies and or updating procedures/guidance to support a growing and evolving organisation ensuring all policies are compliant with current employment law.
Partner with leaders to ensure consistent application of our practices and procedures where appropriate.
Resourcing & Workforce Planning
Work with leaders to ensure recruitment campaigns are managed effectively, including comprehensive recruitment briefs, managing third-party supplier relationships and assisting leaders with all aspects of the recruitment process.
Support in the provision of recruitment processes ensuring they are compliant with current legislation including contracts and offer letters, pre-employment checks and any requirements for internal job changes.
Oversee the onboarding and offboarding processes, ensuring new and departing colleagues have a positive experience.
Maintain, update and conduct the HR induction and work with hiring managers on the onboarding process to assist with the integration of new joiners to Zoro UK.
Support in the development and management of future succession planning programmes (i.e. Graduate, Internship, Apprenticeship and Secondment programmes).
Ensure we have the appropriate data to inform our decisions and produce quarterly reports on leavers' feedback and recruitment data that demonstrate the effectiveness of our processes and our commitment to Equality, Diversity & Inclusion.
Learning and Development
Maintain appropriate systems for identifying, planning, delivering and measuring L&D needs and initiatives.
Support in the management of training plans, and ensure outcomes are appropriately measured and reported on.
Liaise with leaders to understand all necessary aspects of their learning and development needs, and to ensure they are fully informed of our L&D opportunities.
Develop and deliver training and communication material to support learning and development needs.
Work Environment
This is a hybrid role offering both home and office working flexibility. In-office requirement is one day per week as a minimum, sometimes more if required to meet business activities or training requirements.
The role may require travel between Zoro locations in Leicester and London or other locations both nationally and internationally.
Collaborates closely with other members of the Zoro team and Grainger companies.
Requirements
Experience & Skills
Extensive experience in the use of a range of different Human Resource Information Systems (the use of Zoho People is also preferable but not essential).
5+ years experience in a similar capacity as an HR Generalist or senior HR Advisor in a complex, fast-paced organisation with a proven track record.
Excellent organisational and coaching skills.
Outstanding communication and interpersonal skills.
Diligent, firm and fair with high ethical standards
Knowledge
Excellent knowledge of employment legislation and regulations
Thorough understanding of human resource management principles, best practices & UK employment law.
Knowledge of data analysis and reporting from HRIS’ and other technologies.
Education
CIPD-accredited qualification in Human Resource Management or equivalent at level 5 as a minimum (level 7 desirable but not essential).
Benefits
33 days of annual leave including bank holidays (+ buy scheme of up to 5 days).
Staff discount on our website.
Brilliant pension contribution (8% from Zoro UK!).
Medical, personal accident, life and income protection insurance are all included.
Attractive company sick pay.
Enhanced Maternity and Paternity leave.
Perkbox subscription.
Cycle to Work Scheme.
Company quarterly events.
Bright, spacious, modern offices with free teas, coffees, soft drinks and nibbles
