Housing Reviews and Quality Assurance Officer

One of my local government clients are currently recruiting an experienced Housing Reviews and Quality Assurance Officer on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:30pm.

Hybrid working role were, however, you will be required to attend the office 2/3 times a week.

Overview:

To lead the statutory independent housing review function in accordance with the Housing Act 1996 (as amended), covering both homelessness decisions (Part 7) and housing allocations (Part 6). The post holder will ensure legal compliance and continuous service improvement through quality assurance, training, and expert guidance across the Housing Options team.

Key Responsibilties:

• Manage and conduct statutory reviews under Section 202 and related housing legislation, ensuring decisions are legally sound and in line with council policies and procedures.
  
  
• Provide expert legal interpretation and advice in response to litigation and housing case law, supporting the preparation of case files and guidance for counsel.
  
  
• Lead on quality assurance of homeless services, promoting consistent, high-quality decision-making and service delivery.
  
  
• Develop and implement compliance programs, including regular audits and assessments to ensure alignment with local and national legal standards.
  
  
• Oversee the accurate and timely completion of government housing data returns (e.g. HCLIC), enhancing data integrity and transparency.
  
  
• Identify trends in homelessness demand and risks in service delivery; develop strategic action plans to mitigate these risks and improve outcomes.
  
  
• Collaborate with frontline staff to identify challenges and deliver training, coaching, and mentoring to drive performance and service quality.
  
  
• Develop frameworks to monitor and enhance the reliability of housing data and decision-making processes.
  
  
• Support continuous improvement through root cause analysis and data-driven solutions.
  
  If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd