Housing Review and Quality Assurance Officer

An exciting opportunity has arisen for a skilled Housing Review and Quality Assurance Officer to join a local authority on a 3 month contract. You'll lead the statutory independent housing review function under the Housing Act 1996 (as amended), focusing on both homelessness decisions (Part 7) and housing allocations (Part 6). This is a critical role aimed at ensuring legal compliance, service quality, and continuous improvement within the Housing Options team.
Successful candidates must demonstrate proven experience in managing statutory housing reviews in accordance with Section 202 of the Housing Act 1996
Key Responsibilities
·Manage and conduct statutory reviews under Section 202 and related housing legislation, ensuring decisions are legally sound and in line with council policies and procedures.
·Provide expert legal interpretation and advice in response to litigation and housing case law, supporting the preparation of case files and guidance for counsel.
·Lead on quality assurance of homeless services, promoting consistent, high-quality decision-making and service delivery.
·Develop and implement compliance programs, including regular audits and assessments to ensure alignment with local and national legal standards.
·Oversee the accurate and timely completion of government housing data returns (e.g. HCLIC), enhancing data integrity and transparency.
·Identify trends in homelessness demand and risks in service delivery; develop strategic action plans to mitigate these risks and improve outcomes.
·Collaborate with frontline staff to identify challenges and deliver training, coaching, and mentoring to drive performance and service quality.
·Develop frameworks to monitor and enhance the reliability of housing data and decision-making processes.
·Support continuous improvement through root cause analysis and data-driven solutions.

Essential Skills & Experience
·In-depth knowledge of housing legislation, statutory guidance, and relevant case law.
·Proven experience managing statutory housing reviews and audit processes.
·Strong analytical skills with the ability to interpret complex data and legal documents.
·Experience working within or alongside local authority housing services.
·Excellent communication skills and the ability to influence and support colleagues at all levels.
·High attention to detail and strong organisational skills.
 
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
 
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us