Housing Officer

We're looking for an experienced and confident Housing Officer to join a Housing Association in Oxford on a permanent basis, who can deliver a high quality, professional service to help shape sustainable communities.

Location: Oxford
Contract: Permanent
Working Hours: Full Time - Hybrid
Salary: £32,000 - £38,000

Key Responsibilities of a Housing Officer:

Deliver high-quality tenancy and neighbourhood services, with a specific focus on managing medium to high-level anti-social behaviour cases effectively and sensitively.
Champion customer experience, ensuring service delivery is responsive, proactive, and shaped by customer voice and insight.
Work collaboratively with internal teams and external partners to improve housing outcomes and maintain safe, vibrant communities.
Support data quality and compliance, ensuring customer systems are up to date and aligned with regulatory and safeguarding standards.
What we're looking for:

Strong experience in tenancy and neighbourhood management, with proven success in resolving ASB and complex customer issues.
A confident and empathetic communicator who builds trust and can influence effectively at all levels.
Demonstrates operational thinking and a commitment to inclusive, customer-first services in a dynamic environment.
Proficient in digital systems with a strong understanding of data protection and compliance responsibilities.
If you're interested in this Housing Officer role then please apply or alternatively contact (url removed)