Head of Business Solutions | London, UK (Basé à London)

Head of Business Solutions

Arch Capital Group London, United Kingdom

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Role Summary and Purpose

The purpose of this role is to own articulation of Business function priorities / plans and align them to portfolio of operational initiatives that deliver business outcomes. The role will collaborate with business function leader and multi capability execution teams to sponsor execution of initiatives for respective functions. The Head of Business Solutions acts as a key connector between underwriting, technology, and business operations, ensuring alignment with organisational goals. By leveraging insights and implementing technology-driven solutions, the leader will own the improvement agenda across Technology, processes, operations, drive productivity, and contribute to the overall success of the key functions across organisation.

Key Tasks and Responsibilities
Strategy and Planning:

• Collaborate with Business Function Leaders, Product/Class leaders, and Strategic Ops managers to translate business imperatives into strategic priorities and tactical improvement initiatives.
• Manage demand for strategic and tactical improvements, ensuring effective management of dependencies.
• Design and maintain traceability of business outcomes by partnering with execution functions such as Strategic Portfolio Management, IT, Process Excellence, Strategic Analytics, and Data Transformation.
• Assess the alignment of London Market and Lloyd's initiatives with AEIS priorities and identify required operational and tech initiatives to support underwriting and other functions across AEIS.
• Define short- and long-term operational and tech roadmaps in collaboration with IT and underwriting leaders.
• Integrate Strategic Analytics capabilities into operational workflows and advise on prioritisation of transformation initiatives.

Execution:

• Drive improvements in underwriting, operations, and other functions with a focus on productivity and digitalisation.
• Design and embed operational KPI monitoring, tracking performance metrics and SLAs to identify areas for improvement.
• Facilitate cross-functional transformation efforts and serve as an Initiative Sponsor/Owner.
• Ensure successful delivery of key initiatives that implement technology and analytics-enabled workflows in collaboration with IT and other enabling functions. Partner with IT and Lean Deployment Specialists to implement automation strategies and technology-driven workflows.

Triangulation CoE/Function:

• Establish a new function, including line management of a small team and matrix management of a wider execution team.
• Contribute to the development of the Triangulation Center of Excellence, positioning it as the central hub for people, processes, technology, and data to support enterprise-wide objectives.
• Engage in cross-functional problem-solving across IT, Data, Strategic Analytics, and other operational functions.

Inclusive Leadership and Team Development:

• Foster an inclusive work environment that values diverse perspectives and encourages collaboration.
• Coach and mentor team members to enhance their skills, performance, and career development.
• Create growth opportunities by identifying training needs and providing resources for professional development.
• Promote a culture of feedback and continuous improvement, empowering team members to share ideas and contribute to decision-making processes.
• Lead by example, demonstrating commitment to inclusivity and supporting team members' well-being and engagement.

Role Requirements & Skills
Skills / Competencies

• Expertise across the entire insurance value chain (actuarial, pricing, underwriting, finance, claims, operations)
• Specialisation in one or more functions within the insurance sector
• Ability to assess operational and technological implications of strategic business plans.
• Effective communication of enterprise strategy and operational plans to stakeholders.
• Collaboration with IT and business partners to deliver customer-centric solutions.
• Capacity to lead large-scale transformation efforts.
• Focus on business outcomes and the ability to articulate business cases
• Strong People Leadership skills, fostering team collaboration and development.
• Proficiency in Microsoft Outlook, Word, Excel, and Teams is required
• Excellent written and oral communication skills, including the ability to exert significant influence and present complex information to varying stakeholder groups.

Qualifications

• Bachelor's / Master's Degree in related field
• Multiple years of experience in areas such as Operations, Underwriting, Business Planning, IT or similar fields.

Experience

• Deep knowledge of the London Market and Lloyd's.
• Business planning and execution aligned to business objectives and driving improvements.
• Proven track record of cross Functional Collaboration to ensure successful project delivery.
• Project management expertise with a track record of managing multiple initiatives simultaneously.
• Familiarity with implementing technology driven solutions and automation strategies.
• Proven ability to achieve business outcomes and support articulation of related business cases.

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