Hardware Asset Management Specialist

Remote opportunity offering up to £55,000

Head Resourcing are seeking a dynamic Hardware Asset Management (HAM) Specialist to join their financial services client. This role is crucial in ensuring the optimal management of IT assets throughout their lifecycle. As a HAM Specialist, you will have the opportunity to make a significant impact, leverage your knowledge, and develop your skills in a supportive and innovative environment.

Key Responsibilities:

Support the development of integration points, triggers, data capture, and automated workflows for the lifecycle of assets from procurement to disposal.
Perform asset baselining and normalization.
Optimize the configuration and execution of the ServiceNow Asset and HAM PRO modules.
Identify and implement process improvements to enhance efficiency and effectiveness.
Implement and execute verification processes, stock audits, controls, metrics, KPIs, and reporting solutions to address data accuracy, reconciliation, duplication, and asset coverage challenges.
Implement and execute corrective actions necessary to resolve data integrity issues.
Develop and maintain comprehensive documentation of all processes and procedures.
Develop and deliver training materials and sessions to ensure understanding and compliance with asset management practices.
Act as the primary point of contact for asset management.
Collaborate with all stakeholders to gather requirements and ensure successful delivery of objectives.

Required Qualifications:

Extensive experience in the design, implementation, support, and continual improvement of Asset (HAM) management at scale.
Hands-on experience in ServiceNow, specifically in managing the Asset and/or HAM modules.
Strong understanding of complex enterprise IT technologies, including servers, databases, networks, storage solutions, clusters, and both private and public virtualization.
Familiarity with ITIL principles, with ITIL v4 certification highly preferred but not mandatory.
In-depth understanding of concepts, data modeling, and governance principles to ensure data integrity and compliance.
Strong data analytical abilities and a proactive approach to problem-solving, enabling effective resolution of data-related challenges.
Strong skills in the development, implementation, and execution of dashboards, controls, metrics, KPIs, and reporting (preferably, but not exclusively, in the ServiceNow platform). SharePoint and PowerBI experience would be a strong advantage.
Excellent verbal and written communication skills, with the ability to engage and collaborate with stakeholders at all levels of the organization.

Preferred Qualifications:

Experience working in the financial services sector.
Experience in Configuration Management (CMDB) or Software Asset Management (SAM).

This role has a first-class benefits package, including a fantastic holiday entitlement of 38.5 days annual leave with the option to buy more and a market-leading pension