Founding Data Scientist

Founding Data Scientist @ Gradient Labs

At Gradient Labs, we’re on a mission to make exceptional customer service the norm. Founded in 2023, we’ve quickly grown from an idea to a team with customers you know (and probably love). Our AI agent helps businesses handle tricky, high-stakes customer support queries safely and effectively, with visibility and control to trust the outcomes. We’re a small but mighty team of builders from Monzo, Pleo, and Google. We work in a hybrid model from our London office, a short walk from Liverpool Street Station, collaborating 2-3 days a week. If you’re excited to join as the first official data hire at a company entering a pivotal growth stage and help shape the future of customer operations, we’d love to hear from you.

As a Founding Data Scientist, you will be the driving force behind data-informed decision making across the company. You’ll build the analytics infrastructure that powers product development, customer success, and business strategy, turning complex data into actionable insights that accelerate our growth.

• Own the Analytics Function: Establish and lead our data analytics function, defining strategy, building the team, and creating scalable processes that drive rapid growth.
• Design and Build Our Data Infrastructure: Architect and implement a modern data stack, leveraging AI capabilities to empower data-driven decisions across the company.
• Drive Data-Informed Customer Success: Partner with customer-facing teams to build dashboards and analytics tools that uncover usage patterns, predict churn risks, and identify expansion opportunities. Turn raw customer data into actionable, strategic recommendations.
• Define and Align on Key Metrics: Establish core North Star metrics and KPIs across product, customer, and business performance. Build automated reporting to keep the company aligned on what matters most.
• Democratise Data Access: Champion a data-driven culture by building self-service analytics tools and training teams to answer questions with data.

• Embraces the startup journey: You’re eager to join a fast-paced environment and ready to grow quickly. This is an opportunity to build the analytics function from the ground up and make a significant impact.
• Natural curiosity for data: You look beyond the surface numbers to understand the why behind them and uncover root causes.
• Technical skills with domain focus: Expert in SQL with the ability to learn new tools quickly, plus a strong drive to understand customers and the product through data.
• Excited by the power of AI: Passionate about leveraging AI to analyze unstructured data, automate processes, and uncover insights beyond traditional analytics.
• Intellectual curiosity: Motivated by our mission to transform customer operations with AI and the challenge of shaping this future.

This is a unique opportunity to be the founding analytics hire at a company changing how businesses operate. You’ll work at the intersection of cutting-edge AI technology and real-world business impact, with access to rich datasets about how AI agents perform in production. You’ll have significant autonomy to shape our analytics strategy and build a world-class function from the ground up. As we scale from 20 to 200 people, you’ll help maintain a data-driven culture and ensure decisions are informed by insights.

• Mid-Senior level

• Full-time

• Engineering and Information Technology

• Technology, Information and Internet