As a Facilities and Compliance Manager of this super prime development you will be responsible for the management of the day-to-day contract, compliance and health and safety matters. You will work closely with the General Manager to ensure high quality service levels are delivered and maintained. You will assist in driving the strategy and vision of the development and delivering the highest level of guest experience, continually striving for excellence.

ROLE DESCRIPTION AND OBJECTIVES -

To show attention to detail in all aspects of the job, whether it's cleaning back or front of house, and to assist in maintaining the building to the required immaculate level.
Ensure all compliance matters and health and safety audits are up-to-date and reviewed regularly.
To ensure consistent knowledge of the service vision and all other service standards or operating procedures and assist the Residential General Manager in their implementation ensuring our residential & guest experiences at the site.
Building trusted relationships and strong rapport with the residents and stakeholders
Responsible for maintaining the highest quality database relating to residents' preferences
Reactively handling all estate requests from residents to provide creative options in a timely manner through Quick and Efficient Service.
Assisting the General Manager in the monthly reporting of SLA's & KPI's against each service contract across the development.
Create a solid and effective working relationships with the teams, stakeholders, contractors and residents alike to ensure needs are met and exceeded - Follow client and department health & safety and security policies and procedures to maintain a clean, safe, and secure environment.
To ensure COSHH is up to date and the team is trained on and monitor it is adhered too.
Assist with the delivery and support of the Building Safety Act 2022 where appropriate; ensuring that buildings are safe and feel safe for all stakeholders. - To ensure all training is uploaded to training system and records are up to date for all teams.
Manage all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the development.
Conducting comprehensive and informative handovers with colleagues and ensure that staff meetings are held regularly and staff are informed about engagement activities and opportunities to training and development.
Encourage and motivate colleagues to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
To carry out monthly stock takes of supplies and order new as needed.
Excellent knowledge of all areas the building and plant rooms.
To ensure that a detailed daily log is maintained for any incidents, resident requests and shift handover.
Liaising with our health and safety consultant to ensure that all risk assessments on site are up to date and the teams are fully trained.
Assist General Manager in review and management of operating budgets and the service charge.
Display a thorough understanding of workplace facilities management and ensure these best practices are implemented.
Overseeing relationships with commercial tenants and dealing with maintenance faults of occupiers.
Logging all maintenance issues and ensuring subsequent updates on the sites app to residents and via reporting tools to client.
Ensuring that works are completed as soon as possible to high standards.
Ensuring data integrity on all systems in accordance with GDPR.
Instructing works and managing contractors through to completion via tendering, purchase orders, follow up and direction.
Maintenance of changes within the crisis plan and out of hours escalation process.HEALTH & SAFETY

Be aware of, and conversant with the 'Health and Safety at Work Act', complying with the regulations set down to ensure the safety of our stakeholders.
Record all accidents and incidents according to H&S Policy.
Attend fire lectures and drills in accordance with the law, and to be fully aware to the position of fire alarms, emergency equipment and exits.
Never to perform work you are not qualified to do or have not been properly trained for.
DESIRABLE SKILL-SET
Organisational Skills Service and solution driven
Assertive, show initiative and have a very keen eye for detail
Solution Driven Health and Safety
Estate Management Project Management
Adaptability

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age