Location: We operate a flexible, hybrid working environment with the candidate required to travel to our Winchester office once or twice a week.

We offer 

up to £53k base salary 6% pension contribution  Private Medical  25 days annual leave Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance  Work. Life. Smarter. Our commitment to a flexible and hybrid working culture 

Responsible for designing, developing, implementing, and troubleshooting operational support systems. This role supports operational processes, including network inventory, service provisioning, network configuration, and fault management, ensuring system efficiency and reliability.

Accountabilities

• Install, test, analyse, troubleshoot and modify new OSS equipment/solutions to achieve maximum performance and availability.
• Provide technical knowledge to the development and deployment of OSS service infrastructure, driving improved technical and service performance.
• Design and drive processes to facilitate smooth and seamless deployment of new OSS services.
• Design, develop, and implement OSS systems and solutions for broadcast and satellite communications, ensuring compliance with industry standards and regulatory requirements.
• Supervise the delivery of 3rd party suppliers and contractors to ensure that delivery specifications and standards meet Arqiva requirements.
• Standardise equipment to minimise disruption and achieve straightforward integration with existing networks/infrastructure.
• Document OSS engineering build procedures and contribute to the continuous improvement of policies, processes and procedures.
• Apply standard procedures to solve problems and identify appropriate resolution.
• Adopt the role of Design Authority (DA) in area of OSS expertise to ensure the delivery of the end to end customer solution and for less complex projects Lead Design Authority (LDA).
• Bring a commercial perspective to the operation, with a particular focus on cash management, cash preservation and optimising returns on investments made in assets and tools.
• Work closely with cross-functional teams, including product development, network engineering, and field operations, to support the deployment and optimisation of OSS technologies.
• Stay updated with the latest advancements in OSS technologies and industry trends.

Skills

• Operational Support - Proficient in operational support systems and network management
• Analytical and technical problem-solving skills to diagnose and resolve technical issues
• Communication skills - collaborate with cross-functional teams, present technical info and provide training or support
• Attention to detail - keen attention to detail in identifying defects and ensuring accuracy
• Servers - Understanding of servers, storage and network technologies.
• Data Engineering - Proficiency in designing and maintaining data pipelines, processing and storing large volumes of data, ETL processes, and database management

Knowledge & Experience

• Experienced in operational support systems or related areas
• Familiarity with network inventory, service provisioning, and fault management.
• Basic knowledge of programming and scripting languages.
• Understanding of agile methodologies is a plus.

Qualifications:A degree (or equivalent experience) in Computer Science, Information Technology, or a related field is advantageous.

Why join Arqiva? We are the undisputed leader in UK TV and radio broadcast, and the UK’s leading Smart utilities platform. This means we have a strong heritage and foundation for future growth for you to grow your career with us.

Our journey is to transition global media distribution to cloud solutions, where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors. We have opportunities in new technology applications and products, you will have opportunities to learn and develop with us. 

Your wellbeing…. Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work. 

Our focus for 2024 is to Win, Grow, Go Faster – find out more, contact us and apply!

Inclusive Arqiva ….Our networks include our Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans and Inspiring Women – join and contribute to our active networks! 

#LI-KM1