National AI Awards 2025Discover AI's trailblazers! Join us to celebrate innovation and nominate industry leaders.

Nominate & Attend

Engineer Co-ordinator

Coventry
1 month ago
Applications closed

Related Jobs

View all jobs

Python Contractor

Mechanical Engineer

Senior Engineer - Configuration

Cost Engineer Consultant

Data Engineer

Data Engineer Contractor

We are seeking a proactive and detail-oriented Customer Coordinator to join our team in Coventry. This role is pivotal in ensuring that customer requests are processed efficiently and accurately, facilitating seamless communication between customers and internal teams. The successful candidate will be responsible for managing customer inquiries, maintaining accurate records, and collaborating closely with various departments to deliver exceptional service.

Purpose of the role:

To provide the highest standard of service to our customers whilst processing enquiries relating to Engineer New starters/ Relocations and Cancellations. Ensuring that their experience is completed smoothly, efficiently and to a high quality.

Key Responsibilities

Manage Customer Inquiries:
Process all customer inquiries received through the Engineer Management inbox and Salesforce promptly, ensuring timely responses and resolutions.
Update Salesforce Cases:
Ensure that all Salesforce cases are updated with accurate and relevant information pertaining to customer requests, maintaining data integrity.
Process Customer Changes:
Handle new customer setups, relocations, and cancellations, ensuring all necessary documentation and procedures are followed.
Maintain Customer Information:
Ensure that customer-specific information is accurately recorded and maintained, enabling the team to complete engineer setups effectively.
Collaborate with Internal Teams:
Work closely with the Planning and Implementation teams to ensure that customer experiences are aligned with company standards and expectations. 
Required Skills and Qualifications

Experience:
Proven experience in a customer coordination or administrative role, preferably within a technical or service-oriented environment.
Technical Proficiency:
Familiarity with CRM systems, particularly Salesforce, and proficiency in Microsoft Office Suite.
Communication Skills:
Strong verbal and written communication skills, with the ability to interact effectively with customers and internal teams.
Organizational Skills:
Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously.
Attention to Detail:
High attention to detail, ensuring accuracy in data entry and processing.
Problem-Solving Abilities:
Strong problem-solving skills, with the ability to identify issues and implement effective solutions.Desirable Attributes

Industry Knowledge:
Understanding of customer service processes within a technical or engineering context.
Adaptability:
Ability to adapt to changing priorities and work in a dynamic environment.
Team Player:
Collaborative mindset with a willingness to support colleagues and contribute to team goals.Benefits

Competitive salary and benefits package.
Opportunities for professional development and career progression.
Supportive and dynamic work environment.
If you are interested in this position, please click apply

National AI Awards 2025

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Data Science Jobs Skills Radar 2026: Emerging Tools, Languages & Platforms to Learn Now

The UK’s data science job market is evolving fast—from forecasting models and AI assistants to real-time decision systems. In 2026, data scientists aren’t just expected to build models—they’re responsible for shaping insights that fuel everything from patient care to predictive banking. Welcome to the Data Science Jobs Skills Radar 2026—your essential annual guide to the languages, tools, and platforms driving demand across the UK. Whether you’re entering the job market or reskilling mid-career, this roadmap helps you prioritise the skills that matter most right now.

How to Find Hidden Data Science Jobs in the UK Using Professional Bodies like the RSS, BCS & More

The data science job market in the UK is thriving—but also increasingly competitive. As organisations in finance, healthcare, retail, government, and tech accelerate digital transformation, the demand for data talent has soared. Yet many of the best data science jobs are never posted publicly. They’re shared behind closed doors—within professional networks, at invite-only events, or through member-only mailing lists and specialist interest groups. These “hidden” roles are often filled through referrals, collaborations, or direct outreach to trusted experts. In this guide, we’ll show you how to unlock these hidden opportunities by engaging with key UK professional bodies such as the Royal Statistical Society (RSS), BCS (The Chartered Institute for IT), and Turing Society, plus communities like PyData and AI UK. You’ll learn how to use directories, CPD events, and networks to move beyond job boards—and into roles where you’re approached, not just applying.

How to Get a Better Data Science Job After a Lay-Off or Redundancy

Redundancy can be tough to face, especially in a competitive field like data science. But it’s important to know: your experience, analytical thinking, and modelling skills are still in demand. Across sectors like healthcare, finance, e-commerce, government and AI startups, UK employers continue to seek data scientists who can deliver value through insight, prediction, and automation. This guide will walk you through how to bounce back from redundancy with purpose and clarity—whether you're a data analyst looking to step up, a mid-level data scientist, or a machine learning specialist seeking a better-aligned opportunity.