Engagement Analyst

Job Title: Engagement Analyst
Location: Glasgow Office (1 day per week in-office, 4 days working from home)
Contract Type: 12 Month temporary contract
Hourly Rate: £13.50 per hour
Hours: 37 hours per week

We are seeking an Engagement Analyst to join our team in Glasgow. The ideal candidate will have strong attention to detail, be proficient in handling data, and excel in both team collaboration and customer communication.

Key Responsibilities:

Handle enquiries over the phone and via email, ensuring a positive experience for all customers.

Liaise with teams within and outside of the hub to understand and prioritise workloads.

Manage non-complicated complaints and requests, escalating more complex cases to the relevant teams.

Ensure timely achievement of team Key Performance Indicator (KPI) targets.

Support the team on ad-hoc issues, fostering a collaborative environment.

Collate and maintain accurate data, ensuring high standards of data integrity and precision.

Desired Person Specification:

Have knowledge of office-based systems and be comfortable using software for data management.

Be highly detail-oriented, ensuring data accuracy in all tasks.

Work well within a team, offering support and collaboration on various tasks.

Be proactive, organised, and able to manage multiple tasks effectively.

Skills and Experience:

Excellent communication skills (both verbal and written).

Strong organisational skills and an eye for detail, particularly when handling data.

Ability to work collaboratively with various teams and stakeholders.

Previous experience in a customer service or engagement role is beneficial, but not essential.

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

If you have the correct experience for this role and are available with less then 4 week notice period, then please apply now or email me now for further details on (url removed)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age