Employee Experience Manager

Job Title: Employee Experience Manager

Location: Bolton, Head Office

Hours: 37.5 hours per week, Mon-Fri, 9-5

Hybrid Working: 3 days per week in the office

Salary: £45,000 - £50,000 per annum dependent on experience

Contract: Permanent  

Job Purpose

At Outcomes First Group, we are dedicated to ensuring the highest standards of compliance and operational efficiency within our People Services function.

This role will lead the People Services Operations Team, ensuring both HR operations and compliance processes are robust, efficient, and aligned with legislative and regulatory requirements.

The postholder will be responsible for all aspects of HR compliance, including safeguarding, pre-employment checks, and adherence to policies and procedures, while also ensuring the effective delivery of HR operational support throughout the employee lifecycle.

This role will also oversee the Data and Systems Team, ensuring HR technology and data management processes support efficient service delivery, compliance, and continuous improvement.

Key Responsibilities:

 Oversee and manage compliance across all People Services functions, ensuring that all employees meet legal and regulatory requirements before starting employment.

Ensure the timely and thorough completion of pre-employment checks, including DBS checks, right-to-work verification, reference checks, and health screening.

Develop, implement, and maintain policies and procedures that align with safeguarding and regulatory obligations.

Oversee and manage the People Services Operations Team, providing guidance, regular 121s, objective setting, and wellbeing support.

Manage the administration of all HR processes, ensuring efficiency, compliance, and continuous improvement

Provide and lead teams by example by providing our services with exemplary customer service

Ensure accurate record-keeping and maintenance of all HR documentation, including contract updates, annual leave, statutory leave, and absence records

Work with internal and external auditors to ensure all HR compliance requirements are met, addressing any issues identified

Maintain and develop the HRIS, ensuring data integrity, GDPR compliance, and efficient workflows

Ensure that onboarding processes align with compliance and operational best practices, guaranteeing all required checks are completed before new employees commence work.

Monitor compliance performance, producing reports and analysis on key compliance and HR operational metrics, such as DBS renewal rates, training completion, and policy adherence.

Manage contracts with external suppliers related to People Services (e.g., HRIS providers, recruitment agencies, and occupational health services), ensuring service levels and compliance obligations are met

Collaborate with the Communications Team to keep the People Services intranet pages and external careers site updated with relevant compliance and operational information.

Ensure all HR processes are aligned with the organisation’s safeguarding responsibilities, supporting safer recruitment and ongoing compliance monitoring

Facilitate strong working relationships between the People Services Operations Team and the wider People Services Team.

Lead on ad-hoc projects related to HR compliance and operational improvements

Oversee the Data and Systems Team, ensuring they provide secure and efficient access to HR systems, maintain data accuracy, and support HR analytics needs.

Ensure all employee data is handled in line with GDPR regulations and internal data protection policies, maintaining strict confidentiality and integrity.

Standard Responsibilities:

There are a number of standard duties and responsibilities that all employees, irrespective of their role and level of seniority within Outcomes First Group are expected to be familiar with and adhere to.

Leads, manages, and participates in an annual performance review programme

Works, always, in accordance with the policies and procedures of the Outcomes First Group and statutory regulations applicable to the Group

Observes, always, strict rules of confidentiality appropriate to the post.

To always comply with the requirements of Health and Safety Regulations to ensure their own wellbeing and that of their colleagues.

Outcomes First Group is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all employees to work in accordance with this.

Experience, Skills & Qualifications:

Strong understanding of HR compliance, including safeguarding, pre-employment checks, and employment law

Ability to interpret and implement regulatory requirements into HR processes and policies.

Strong IT proficiency, including Microsoft 365, Cognos, and HR Information Systems.

Effective communication skills, both written and verbal

Ability to build strong relationships with internal and external stakeholders, ensuring compliance is embedded within the organisation

Organisational skills to manage multiple priorities while maintaining accuracy and compliance.

Ability to analyse and present compliance and operational data effectively

Understanding of budget management and cost control within HR operations

Significant experience in HR compliance and operations, including recruitment, onboarding, and employee lifecycle processes

Experience in managing safer recruitment practices, including DBS checks and right-to-work compliance

Experience of line management, with the ability to lead and inspire a team

Experience of contract management with external providers

Knowledge of GDPR and the importance of confidentiality within HR

Experience supporting TUPE transfers and handling employment documentation

Experience managing HR systems and ensuring data integrity and reporting accuracy.

Why join Outcomes First Group?

About the Group

Outcomes First Group is the leading provider of specialist education in the UK. We exist to give neurodivergent children and young people access to a great education that caters to their specific needs, abilities and aspirations.

There are three brands in our Outcomes First family: Acorn Education, Options Autism and Momenta Connect. Together, we educate, care for and support children, young people, and adults across the UK, empowering them to be happy and make their way in the world.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Our Vision

Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world.

Our Mission

We commit to unlocking our pupils’ potential through personalised learning, innovation, and opportunity, supporting growth and aspirations.

Our Promise

We Listen.

We never assume.

We work together. 

To make the remarkable happen.

We are accountable. 

To each other and for one another.

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance

Pension scheme with options to increase your contributions

“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks

Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.

A wide range of health, wellbeing, and insurance benefits

100’s of discount options valid in the UK and abroad

Electric Car Purchase Scheme

Critical illness cover

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS

We are an Equal Opportunities Employer. 

Winner UK Great Place to Work™ Awards, for the past 4 years