Job Description - Delegated Authority Service and Delivery Manager(Job Number: 12002605D20241106)

Location:London, United Kingdom

AXA XL’s culture of profitable growth is at the core of our business unit ethos, and the primary driver of both strategic and day-to-day decisions. As an extensive global business, we take pride in our raise the bar behaviours and strategic drivers, to unlock the potential of our client, brokers, coverholders and employees. We aim to consistently outperform the competition and attract the best talent by being the employer of choice in the UK & Lloyd’s market.

The mission of the Delegated Authority Service Centre (DASC) is to support the AXA XL UK & Lloyd’s ambition to be the preferred insurer for Delegated Authority business in the London Market. The ambition is to provide the best service internally (to underwriting and claims) and externally in the market (to coverholders, third party claims adjustors, regulators), through the entire end to end delegated authority process; from on-boarding, binder lifecycle management, to reporting and analysis, supported by high quality data and a class leading efficient governance and control environment.

The DASC management team, led by the Head of the DASC, will consist of an Onboarding and Due Diligence Manager, Operations and Data Reporting and Analytics Manager, Oversight Manager, and a Service and Delivery Manager. The Services and Delivery Manager will play a key role in significantly influencing and elevating the delegated business operations through the DASC.

As the Delegated Authority Coordination Manager at AXA XL UK&L, you will play a crucial role in managing and coordinating various aspects of the delegated authority framework, and in the implementation and running of a successful DASC model. This includes relationship management, project management, and involvement in transversal projects. You will need to work collaboratively across the delegated service centre with the relevant experts to create a unified approach and improve regulatory relations. Your efforts will help safeguard the company’s interests and ensure that all delegated authority activities are conducted in a manner that makes it simpler for Clients, Coverholders, Brokers and internal clients to do delegated business with us.

Key Responsibilities:

1. Coordination/third party management:

• Dedicated point of contact for Claims, UW and other functions for all DA Operations and Oversight related inbound queries and issues.
• Proactively liaise with UW/Claims teams to ensure that the DASC is providing appropriate level of operational support and gather requirements.
• Liaise with Middle Office for all DA related topics and ensure appropriate level of support is provided by MO.
• Proactively coordinating and managing issues resolution across the DASC functions and other functions and stakeholders.
• Management of Claims Account Managers (CAMs) to ensure oversight and service delivery of the Delegated Claims Administrators and process.
• Assist with onboarding, audits and offboarding where required.
• Support the onboarding process and proactively resolve issues for new delegated authority partners, including due diligence, contract negotiation, and system setup.
• Collaborate with internal stakeholders, such as underwriting, legal, finance, and operations, to ensure smooth coordination of delegated authority activities.
• Contribute to improving regulatory relationships with a unified approach.

• Own cross value chain projects and coordination including scoping, mobilisation, and delivery.
• Act as a DA representative for ‘transversal’ projects involving both DA and non-DA.
• Develop and implement processes to streamline delegated authority operations and improve efficiency.

• Prepare reports and presentations on delegated authority performance and recommendations for improvement.
• Secretarial & coordination role for Governance reporting to ensure governance committees are provided with the appropriate reports in a timely manner.
• Ensure compliance with regulatory requirements and company policies for delegated authority arrangements.

Qualifications:

1. Bachelor’s degree preferred and experience in insurance with a focus on delegated authority coordination.
2. Proven experience in relationship and stakeholder management within an insurance context.
3. Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.
4. Proactive approach and proven ability to solve issues, particularly where several groups of stakeholders are involved.
5. Proficiency in managing projects and using project management tools.
6. Excellent organizational and coordination skills, with the ability to manage multiple tasks and projects simultaneously.
7. Experience in governance reporting and transversal project involvement.
8. Strong understanding of regulatory and governance requirements specific to the insurance industry.
9. Ability to manage onshore and offshore resources.
10. Ability to challenge existing processes and implement improvements.

AXA XL is an Equal Opportunity Employer.

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