We are seeking a detail-oriented and motivated Data Quality Care Coordinator to join our friendly Care Coordination Team at Carlton Group Practice. This is a vital role in ensuring the accuracy and quality of patient records, supporting clinical care, audits, and national reporting requirements such as QOF.
Job Purpose:
To ensure the accurate and timely coding of clinical information into patient records using Read Codes and/or SNOMED CT, supporting high standards of data quality, clinical audits, and compliance with national frameworks such as QOF. The role also contributes to the continuous improvement of digital healthcare delivery by supporting the integration and use of innovative tools, including AI-driven platforms such as Anima, to enhance patient care, streamline workflows, and improve clinical efficiency.
Main duties of the job
Key Responsibilities
- Accurately code clinical data from consultations, hospital letters, and other documentation.
- Summarise patient records and ensure relevant information is coded appropriately.
- Support the practice in achieving QOF and Enhanced Services targets.
- Maintain confidentiality and adhere to data protection and information governance policies.
- Collaborate with clinical and administrative teams to ensure data quality and consistency.
- Work collaboratively with clinical, administrative, and management colleagues to support a cohesive and efficient team environment, contributing to shared goals and continuous improvement.
- Train and support staff in the effective use of Anima, ensuring confidence and consistency in its application across the practice.
About us
Carlton Group Practice is a well-established and progressive primary care provider located in the heart of Burton upon Trent. As the largest practice in East Staffordshire, we proudly serve a diverse patient population of over 17,500 across two sites: Carlton Street Surgery and King Street Surgery.
Led by a team of six dedicated GP Partners, supported by a Business Manager and an Operations Manager, our leadership shares a unified vision to advance the practice into the next phase of primary care development while maintaining exceptional standards of patient care.
Our clinical team includes five Salaried GPs, a skilled Clinical Pharmacy Team, Paramedic and an experienced Nursing Team. These are complemented by a strong Management Team and a committed group of administrative professionals who ensure the smooth running of our services.administrative staff.
Job responsibilities
Key Responsibilities
- Accurately code clinical data from consultations, hospital letters, and other documentation.
- Summarise patient records and ensure relevant information is coded appropriately.
- Support the practice in achieving QOF and Enhanced Services targets.
- Maintain confidentiality and adhere to data protection and information governance policies.
- Collaborate with clinical and administrative teams to ensure data quality and consistency.
- Work collaboratively with clinical, administrative, and management colleagues to support a cohesive and efficient team environment, contributing to shared goals and continuous improvement.
- Train and support staff in the effective use of Anima, ensuring confidence and consistency in its application across the practice.
- Duties may be varied from time to time under the direction of the Practice Managers, dependent on current and evolving Practice workload and staffing levels.
Key Responsibilities
- Accurately code clinical data from consultations, hospital letters, and other documentation.
- Summarise patient records and ensure relevant information is coded appropriately.
- Support the practice in achieving QOF and Enhanced Services targets.
- Maintain confidentiality and adhere to data protection and information governance policies.
- Collaborate with clinical and administrative teams to ensure data quality and consistency.
- Work collaboratively with clinical, administrative, and management colleagues to support a cohesive and efficient team environment, contributing to shared goals and continuous improvement.
- Train and support staff in the effective use of Anima, ensuring confidence and consistency in its application across the practice.
- Duties may be varied from time to time under the direction of the Practice Managers, dependent on current and evolving Practice workload and staffing levels.
Confidentiality
The post-holder will handle sensitive and confidential information relating to patients, carers, staff, and the business of the practice. All such information must be treated with the utmost confidentiality and only shared with authorised individuals in accordance with practice policies and data protection regulations.
Health and Safety
The post-holder will promote and maintain health, safety, and infection control standards by:
- Using personal security systems as per practice guidelines
- Identifying and managing risks in work activities
- Participating in relevant training to maintain skills and knowledge
- Maintaining clean and hazard-free work areas
- Reporting health and safety concerns promptly
- Undertaking annual infection control training
Equality and Diversity
The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues by:
- Respecting privacy, dignity, and individual beliefs
- Acting in a non-judgmental and inclusive manner
- Interpreting and applying policies and legislation fairly
Personal/Professional Development
The post-holder will:
- Participate in annual performance reviews and maintain records of personal development
- Take responsibility for ongoing learning and skill development
- Share knowledge and skills with colleagues undertaking similar roles
Quality
The post-holder will:
- Alert team members to quality and risk issues
- Take accountability for own actions
- Reflect on team performance and suggest improvements
- Collaborate with external agencies to meet patient needs
- Manage time and resources effectively
Communication
The post-holder will:
- Communicate effectively with patients, carers, and colleagues
- Recognise and respond to diverse communication needs
- Promote clear and respectful communication within the team
Contribution to Service Implementation
The post-holder will:
- Apply practice policies and standards
- Engage in discussions about how policies affect their work
- Participate in audits where appropriate
Person SpecificationQualifications
- GCSE grade A to C in English and Maths
Experience
- Experience of working in primary care
- Knowledge of Read Codes and/or SNOMED CT
- Familiarity with clinical systems (e.g. SystmOne)
- Understanding of medical terminology and anatomy
- Knowledge and understanding of safeguarding procedures
- Attention to detail and accuracy
- Experience handling sensitive information
- Ability to work independently and as part of a team
- Full UK driving licence and access to a vehicle (for working across two practice sites)
- Training in clinical coding or medical terminology
- Experience with QOF and NHS data reporting
- Strong organisational and communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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