Job summary

The Data Access and Partnerships area is responsible for ensuring effective access to data products for internal and external users. It includes three functions: Data Governance & Assurance, Data Access Service and Data Portfolio management. Together these provide the Health and Care Partnerships and Data Access Control components of the Data & Analytics Operating Model.

This role sits within the Data Access Service: Secure Data Environment Service & Systems Management team.

Data Access Service: Secure Data Environment Service & Systems Management is a team of around 31 WTE. Its purpose is to provide users outside NHS England with secure access to data products through secure data environments and to manage the systems that support applications, management of the data access process and reporting.

Main duties of the job

As a Data Operations Team Manager you will lead the team responsible for managing the systems and reports used to support the delivery of the Data Access services and ensuring the service improvements required are implemented to support the ever-changing demands on the Service.

You will also be responsible for delivering support to the Data Access Service Teams and functions in the use of the systems and reports available. You will take the lead in delivering system improvements, be proactive and able to talk to senior stakeholders to ensure the systems and reports you support work for everyone, and user needs are at the heart of everything you do. You will provide assurance to the Head of Service to ensure system changes support the continued business as usual activities whilst driving through system changes, and work alongside the Data Access functions to redesign the systems to drive through efficiencies and benefits. You will manage external suppliers and contractors in an agile way to ensure customer satisfaction through early and continuous delivery of changes. You will be required to facilitate workshops and hold meetings with a diverse range of users and stakeholders using multiple remote and face to face methods ensuring ideas are communicated clearly and any technical issues are explained appropriately to non-technical audiences.

About us

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities. Making the NHS a great place to work, where our people can make a difference and achieve their potential. Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care Optimising the use of digital technology, research, and innovation Delivering value for money.

If you would like to know more or require further information, please visit

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website.

Job description

Job responsibilities

This advert has attached Assignment Briefs/ information relating to roles currently vacant. However, please be aware that this recruitment may also be used to fill other positions that become vacant after the time of advert, for which Assignment Briefs or team information are not available. This will be limited to roles where the competencies to be assessed and requirements for the role are appropriately similar. Due to the upcoming holidays, interviews may be held in January.

Person Specification

Qualifications

Essential

Masters level degree or equivalent level of experience leading the delivery of operational services to customers

Experience

Essential

Strong experience of coordinating internal development/operational teams, through close collaboration with other internal teams. Proven experience of leading operations/development in adherence to approval processes and policies, taking responsibility as operations lead to make key design decisions and ensure any major changes to operations are communicated and approved. Experience of developing, implementing, and improving processes, ensuring conformance to national fundamental standards

Skills

Essential

Proven ability to communicate confidently within the scope of the role's responsibilities by using appropriate tools and language (this may be of a technical nature) to a varied audience of internal and senior external stakeholders, service and/or project boards; directors Evidence of leadership and management skills, including the delegation of own and others work to meet tight deadlines, effectively communicating with and motivating the team, clearly determining roles and responsibilities, deliverables, objectives