Data Analyst

Computacenter
Hatfield
1 day ago
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At Computacenter, we’re driven by delivering exceptional IT services to our customers. As a Senior Data Analyst, you will play a pivotal role in delivering complex technical services, and ensuring operational excellence across customer environments. You’ll be part of a collaborative, cross-functional team that thrives on solving challenges, improving service standards, and exceeding customer expectations.


What you’ll do

  • Perform a wide range of complex technical activities both remotely and on-site to meet business and customer requirements
  • Lead and coordinate small teams delivering technical work packages in line with Computacenter’s service delivery processes
  • Act as a technical authority in your area of expertise, providing leadership and mentoring to colleagues
  • Document and report on completed work to ensure compliance with Computacenter and customer procedures
  • Contribute to the development and refinement of technical procedures and service standards
  • Evaluate and resolve escalations, ensuring customer satisfaction and SLA adherence
  • Communicate effectively on complex technical issues with internal teams and external customers to prevent or resolve escalations
  • Deliver consistent, high-quality customer service to both internal and external stakeholders
  • Collaborate across functions and geographies to support integrated service delivery
  • Maintain awareness of and adhere to information security and health & safety policies
  • Identify personal development needs and pursue relevant training and certifications
  • Act as a role model, promoting best practices and supporting knowledge sharing across teams
  • Ensure compliance with SLA performance targets and contribute to improving customer satisfaction
  • Demonstrate and promote Computacenter’s Winning Together behaviours in all interactions

What you’ll need

  • Proven experience in an IT service environment, ideally within a managed services or enterprise support context
  • Strong analytical and systematic approach to resolving complex problems and assignments
  • Ability to define and follow transition/change management and operational procedures
  • Demonstrated ability to absorb and apply technical information quickly and effectively
  • Familiarity with a broad range of IT systems, technologies, and applications aligned with industry standards
  • Certifications in relevant technologies (e.g., ITIL, Microsoft, ServiceNow) are highly desirable
  • Excellent time management and organizational skills; capable of managing multiple priorities under pressure
  • Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels
  • High emotional intelligence and a collaborative, customer-focused mindset
  • Experience in business process analysis, requirements gathering, and running workshops
  • Ability to synthesize information from multiple sources and see the bigger picture
  • Routine administrative and documentation skills
  • Awareness of health and safety practices in the workplace


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