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Data Analyst

XO
London
1 week ago
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The Sales & Services Enablement team takes a holistic, end-to-end view of the Client journey, leading andexecuting all initiatives that improve the way we work and interact with our clients. This team's fundamental goal is the success of client-facing teams and making sure they have the bestpossible tools for the job - 'tools' referring to technical solutions, processes, knowledge, training and reliable data.

The Data Analyst is responsible for a continual and proactive approach of ensuring that the structure of our client data depicts our processes and business rules, throughout their journey,from lead generation to flight completion / issue resolution. The Data Analyst role will provide analytical support in a variety of ways to the business, including visualisation, creation, and in-depth analysis of client facing data.

Your Responsibilities

  • Build and maintain reports and dashboards and provide the Sales & Service Enablement team and allclient facing departments with actionable insights enabling them to make betterdecisions
  • Ensure consistent delivery of all required commercial and service reporting, providing detailed root cause analysis to enable continuous improvement
  • Continually monitor, "clean" data and support teams to ensure their data is accurate
  • Define and create data related KPIs for different stakeholder groups
  • Participate in data architecture discussions, with a mind on data usability, and suggestalternative data collection points to increase the value of the overall client data set
  • Understand and manage the alignment and collection of client-facing data
  • Identify, recommend and implement data improvements within the department
  • Contribute to training material creation and maintenance of 3rd party applications

Required Skills, Qualifications, and Experience

  • Minimum 1-2 years’ experience creating reports and dashboards
  • Advanced skills with Microsoft Excel
  • Understanding of key performance metrics
  • Analytical mindset
  • Strong interpersonal and communications skills
  • High degree of personal / professional flexibility
  • Power BI and/or Tableau experience/knowledge
  • Experience with AI tools/Salesforce Einstein


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