Customer Service & Support Representative

City of London

3 weeks ago

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Job Title: Customer Service & Support Representative

Location: London - Hybrid

Contract Type: 9 months

About the Role

We are looking for a customer-focused and proactive Customer Service Representative to join a global tech leader in their London office. You will be the first point of contact for customer queries related to shipping and logistics, working across email, chat, and phone to deliver timely, high-quality support.

You'll collaborate with internal teams and external partners to resolve shipping issues, track parcels, and manage claims. This is a fantastic opportunity for someone with strong customer service experience, excellent communication skills, and a background in shipping or logistics.

Key Responsibilities

Handle customer queries related to shipping via email, chat, and phone, ensuring adherence to SLAs
Coordinate with internal teams (inventory/export) and external partners (carriers, warehouses) to resolve issues
Investigate lost/damaged package claims and manage escalations
Track and follow up on delayed or missing shipments using ERP systems and carrier portals
Maintain detailed records of interactions and resolutions

Minimum Requirements

2+ years of customer service experience with a strong understanding of logistics and shipping processes
Experience working with carriers and using shipment tracking tools
Excel skills (pivot tables, VLOOKUP, data visualization)
Strong communication, organization, and problem-solving abilities
A-Level or equivalent qualification

Preferred Qualifications

High attention to detail and ability to work independently in a fast-paced environment
Familiarity with Salesforce, Dynamics GP, or similar ERP/CRM systems
Proactive and solution-oriented mindset
This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it to raghav. Manrai @ (url removed)

Randstad Technologies is acting as an Employment Business in relation to this vacancy

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