Customer Service Manager

Customer Service Manager
📍Belfast | 💼 Full-Time | 💰 Competitive Salary + Benefits

Teleios Recruitment is proud to be partnering with a global leader in animal nutrition and sustainable feed solutions to find an exceptional Customer Service Manager. This is a unique opportunity to lead a high-performing team, drive customer satisfaction, and play a pivotal role in shaping service excellence within a leading-edge business.

🌟 The Opportunity

As Customer Service Manager, you’ll lead a dedicated team of customer service professionals, ensuring seamless service delivery and resolving escalated issues with poise and efficiency. You’ll be instrumental in nurturing a customer-centric culture while improving internal processes and driving performance.

🔑 Key Responsibilities

Lead and develop the Customer Service team with clear objectives and performance reviews.

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Manage customer relationships and resolve complex queries or complaints with professionalism.

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Support Sales teams by preparing quotations and contributing to contract (re)negotiations.

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Establish and monitor KPIs such as OTIF, NPS, order accuracy, and more to improve service delivery.

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Oversee CRM system use and contribute to process enhancements and customer data integrity.

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Identify opportunities for continuous improvement in service workflows and team engagement.

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Ensure compliance with company policies and regulatory codes.

💼 What We're Looking For

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Proven experience in a management role within Customer Service, Sales or Logistics.

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Excellent communicator and problem-solver, skilled in developing service-led solutions.

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Strong background in CRM system management and data integrity.

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Demonstrated ability to lead change and improve operational efficiency.

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Knowledge of manufacturing or supply chain processes is a strong advantage.

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Inquisitive mindset with a proactive approach to identifying risks and opportunities.

🎁 What’s On Offer

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Full-time role with a competitive remuneration and benefits package.

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Dynamic, international work environment with a focus on innovation and sustainability.

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Excellent opportunities for career progression within a global organisation.

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A culture that supports continuous learning and professional development.

Ready to take the next step in your leadership journey?
Apply now with Teleios Recruitment!

About Us:
Teleios Recruitment is an equal opportunity employer. We welcome applications from all backgrounds and ensure a fair hiring process. Please let us know at any stage of the recruitment if you require adjustments or assistance – we are committed to inclusivity and support