Customer Service & Claims Advisor

Customer Service & Claims Advisor
Tewkesbury
£25,000

An opportunity to work for one of the UK’s top Insurers at their Tewkesbury HQ. This client offers unrivalled career prospects and a fantastic, social, team culture

What’s in it for you?
Professional development & career opportunity | 25 days holiday + bank holidays | Friendly, collaborative team culture + bring your dog to the office | Competitive pension | Perkbox | Free breakfast delivered every morning to the office

Must Have’s

• Previous experience of dealing with customers ideally via telephone
  
  
• Excellent verbal and written communication skills
  
  
• High attention to detail and ability to maintain accurate records
  
  
• Ability to communicate effectively with customers and internal teams
  
  Nice to Have’s
  
  
• Previous Claims or Insurance experience
  
  
• Understanding of data protection and customer data compliance
  
  
• Track record of achieving KPIs and customer satisfaction metrics
  
  So, what will you be doing?
  
  
• Communicating with customers across various channels, delivering high-quality service
  
  
• Managing customer claims at the initial notification stage and escalating when necessary
  
  
• Supporting the customer service team leader with process improvements
  
  
• Maintaining clear, compliant, and timely records across internal databases
  
  
• Ensuring data protection standards are met in all customer interactions
  
  Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.
  
  We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion