Customer Quality Data Analyst Apprentice

An renowned car manufacturer has need for an Customer Quality Data Analyst Apprentice to help assist their Sales and Marketing Headquarters. Training will be provided with all duties.

Duties

Mystery Shop Programme Support Maintain reporting dashboards to track dealer’s quarterly and monthly results. Develop new reporting to show performance trends, Mystery Shop & Google reviews to provide an overview of each Dealers’ customer quality performance.
Email Validity Trend Analysis Report. Extract, compile and distribute monthly reports for Sales and Aftersales, used by field force and Sales & Marketing functions. This activity ensures we maximise customer data capture for marketing and customer behaviour insight as well as maximising survey reach.
Benchmark New Car Buyer Satisfaction. Extract, compile, and present insight to highlight strengths and improvement opportunities in customer satisfaction compared with competitor automotive brands.
Dealer Assessment and Coaching Programme support. Experts in dealer process and customer handling visit dealers struggling to provide consistently high levels of customer satisfaction. Provide reporting to highlight focus areas from our own data to the consultant to aid their diagnostic. Maintain and develop tracking of agreed action completion and Customer satisfaction results to see if it is working.
The Customer Quality Apprentice role provides the opportunity to learn about dealer operations, performance management, and develop expertise in efficient reporting and latest data visualisation tools (e.g. Tableau).

About you

To be an Customer Quality Data Analyst Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.

This 20-month Apprenticeship has a salary of £20, per year.

Your training will include gaining internationally recognised Level 4 qualifications within data.

Skills and personal qualities required

IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Next steps

After the apprenticeship

Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 10, people kick-start their tech and digital careers with an apprenticeship.

Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.