Job Title: Customer Operations Advisor

Location: The Cider Mills, Plough Ln, Hereford HR4 0LE

Pay/Salary: £12.40/hr. £25,800/annum at 40 hours/week

Working Hours/Shift Pattern: 8.30 - 17:00 Monday - Friday, 40 hours/week

About us:

We're a leading Specialised Industrial Service Provider, making remarkable a reality every single day. We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make "industry work better". You might just see O-rings and valves, but to us, they help power the world. We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.

Main duties & responsibilities:

Ensure the stock management system has run overnight, then using those details to:
Place Stock orders.
Order products and working with the team to support.
Deal with suppliers and customer queries.
Perpetual inventory management
Able to use own initiative to actively support the team and customer as required
Able to prioritise workload on-site to ensure and efficient service to the customer, balancing follow-up tasks and new orders as applicable
Support the team on-site in generating conversations with the customer for business development / 'future work' opportunities for the team on-site
Adopt a customer-centric approach to your decision-making processes
Some manual handling of stock will be required within health and safety standards, trollies will be provided also
For those with an active driving licence, a company vehicle can be provided to enable local collections of stock and for travel to any applicable training courses.

Essential skills / experience / qualifications:

Work inventory Management experience - able to place and expedite orders using web-based systems, communicating effectively with customer and suppliers
Competent level computer literacy to meet the data-based and correspondence requirements in the role.
Able to professionally use Outlook in correspondence with customers and suppliers
Intermediate ability on MS Excel is highly desirable, able to use data entry and data analytics to identify trends in data to support operations on-site, utilising formulas and VLookup's to perform data analysis. (If the applicant has not performed VLookup's or used formulas before, then they must show keen interest to learn and develop this while in the role as required.)

For more information and immediate consideration please apply directly to this advert