Customer Experience Data Analytics

Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

We are looking for a Customer Experience Data Analytics to join our International Family and Professional Care segment and lead the IFP CX data and analytics to deeply understand and transform B2B customer experience.

Key Responsibilities include:​

Develop and execute customer experience (CX) analytics strategies and products.

Partner with IFP Growth and Accountable Business Unites (ABUs) CX teams to embed data-driven decision-making in the service of CX.

Deliver proactive and provocative CX insights that can directly translate to business action and performance.

Partner with Digital Technology Solutions and other stakeholders to drive data governance standards.

Improve data literacy/fluency in CX teams to embed data-driven culture.

Develop advanced analytics capabilities against prioritised B2B IME use cases including pipeline review and churn management.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark. 

About You

You perform at the highest level possible, and you appreciate a performance culture fuelled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
You’re driven to perform at the highest level with a passion for data analytics & insights? As a person, you’re a self-driven and highly motivated, creative thinker inspired by doing things differently, someone who is always taking initiative to make things better.

You will also need the following qualifications:

Proven experience in data analytics within B2B environment.

Good understanding of Customer Experience datasets and their usage.

Experience in a broad range of analytics methods from descriptive and diagnostic to predictive and prescriptive.

Expertise with Power BI and other visualisation software.

Highly developed collaboration skills with an ability to work and influence across a matrix organization, influencing peers, other functions with credibility

Ability to communicate to senior leaders in a concise and persuasive format

This person will also be able to prioritize opportunities, and navigate effectively in a matrix environment.

Total Benefits

We offer competitive pay and benefits to employees and reward excellence and performance. Our belief in promoting a healthy work-life balance drives us to support our employees’ total well-being, offering comprehensive benefits not limited to gym memberships, private medical insurance, dental cover, employee assistance programme, cycle to work scheme, critical illness cover, travel insurance and a market leading defined contribution pension scheme. 

Certain benefits, such as flexible work schedules and parental leave, can be tailored to meet specific individual needs, giving our employees the flexibility to manage their commitments inside and outside of work. We are proud to be rated as a top 100 workplace for working mothers for two years in a row.

To Be Considered 
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the .

And finally, the fine print…. 

Primary Location

United Kingdom- Flexible Location - South East England

Additional Locations

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time